• Job Description

  Req#: R04086
  Job Title: Community Employment Case Manager

  Department: Social Services - Income Maintenance

  Hiring Range: 24.09 - 28.13

  Compensation Grade: 2006

  Compensation Pay Range: $24.09 - $33.72

  Posted Internally and Externally

  Job Posting End Date: July 28, 2024

  Buncombe County offers in-office, hybrid, and remote positions. Employees in positions that are approved for remote work must work at a location within a 2-hour drive from the position's assigned Buncombe County facility.

  Purpose of the position:

  The purpose of this position is to ensure all eligible individuals receive timely public assistance benefits by determining or re - determining eligibility of Buncombe County residents applying for public assistance across multiple Income Maintenance programs.

  Minimum Education, Training and/or Experience (required at time of hire) :

  Associate’s degree in Human Services Technology, Social Services, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum and three (3) years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering, and compiling of data, analysis of data and/or performance of mathematical, legal tasks or determining eligibility; or graduation from high school and four (4) years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering, and compiling of data, analysis of data and/or performance of mathematical, legal tasks or determining eligibility; or an equivalent combination of training and experience.

  Additional Training and Experience: English/Spanish bilingual speakers preferred .

  Essential Functions of the position:

  • Determine client eligibility for benefits accurately and within local, community, Federal , and State mandated time frames .

  • Work involves providing a combination of community employment case management and cash assistance services to clients .

  • Provide motivation, counseling, and empowerment to assist clients in changing their behaviors and overcoming barriers to self-sufficiency .

  • R esponsible for completing a psycho-social assessment of the client and family to determine immediate needs.

  • Identify job opportunities and match participants’ training and experience.

  • Provide counseling that is goal oriented and directed at building self-esteem and motivation of participants to become productive, self-sufficient , and independent.

  • Provide evaluation and determine eligibility of those who are part of the refugee community .

  • Gather and interpret client data obtained through interview process, case file review , and/or third - party verification.

  • Provide information to clients/applicants regarding programs, services , and eligibility requirements and outcomes.

  • Refer client/applicant to other program services as appropriate .

  • Plan and organize ongoing caseloads to maintain timeliness and quality assurance per Federal and State guidelines along with Buncombe County best practices.

  • Identify cases for investigation of potential fraud and submit appropriate fraud referral documentation.

  • Assist in local and state hearing processes, as necessary. Document findings and maintain up to date records of all cases.

  • Performs other related duties as assigned.

  Knowledge, Skills, Abilities, and Other Abilities:

  • Thorough knowledge of multiple income maintenance program s. General knowledge of all income maintenance programs.

  • Knowledge of psychological, socioeconomic , and behavioral problems.

  • Ability to express ideas clearly and concisely.

  • K nowledge of all available agencies , community, Federal , and State programs, along with eligibility criteria, timelines, and requirements which could affect the client/applicant .

  • Ability to analyze, comprehend and apply rules and regulations and often changing policies and guidelines pertaining to eligib ility requirements for programs.

  • Ability to be flexible and adapt to change.

  • Ability to maintain a satisfactory working relationship with applicants and others contracted within the course of performing the work.

  • Ability to accept work direction from multiple parties and work as part of a team.

  In order to uphold internal pay parity and equity, salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.

  Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.

  It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, color, religion, sex, national origin, political affiliation, physical or mental disability, age, veteran status, genetic information, sexual orientation, gender identity or any other legally protected class under federal or NC State law. In addition, Buncombe County expressly prohibits any form of workplace harassment or discrimination.

  Applicants for employment are invited to participate in the affirmative action program by reporting their status as a protected veteran or other minority. In extending this invitation, we advise you that: (a) workers (applicants) are under no obligation to respond but may do so in the future if they choose; (b) responses will remain confidential within the human resource department; and (c) responses will be used only for the necessary information to include in our affirmative action program. We are a company that values diversity. We actively encourage women, minorities, veterans and disabled employees to apply. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.

• About the company

  Nestled in between the Blue Ridge and Smoky Mountains lies a serene treasure that is Buncombe County. We have been here for more than 200 years and are named after Col. Edward Buncombe, a Revolutionary War hero.

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