• Job Description

  Req#: H9110-25-0675?language=en&page=774&sort=publicationDateDesc

  Job summary

  Are you passionate about caring at home and making a difference in people's lives? Do you want to help support individuals to live independently?

  We are now hiring Community Health Care Support Workers to join our Intermediate Care Team at Cwm Taf Morgannwg (CTM). These are Band 3 jobs and are part of our new way of working in the community.

  You will help people in their own homes as part of our Urgent Community Response service, which runs from 8am to 9pm, every day of the week. The jobs are based in Rhondda Cynon Taf, Merthyr Tydfil and Bridgend.

  These are permanent roles, and we have both full-time and part-time hours available. You must be able to travel throughout the day between homes across the Merthyr, RCT and Bridgend areas. As some locations may not be on a public transport route, you'll need to be flexible and able to travel in a timely manner.

  This is a great chance for anyone who wants to grow their career and make a real difference. You will help people recover and stay independent after being unwell or in a crisis. You will also work closely with a team of Doctors, Nurses, Therapists, and other health professionals.

  Main duties of the job

  Key Responsibilities Include:o Help patients with washing, dressing, and other personal care.o Undertaking the monitoring of vital signs.o Take blood samples (venepuncture).o Follow a care plan to help people stay at home and be more independent.o Notice if someone's health is getting worse and tell a nurse or doctor.o Write down what you do and talk clearly with patients and the team.

  This role is ideal for someone with experience in care work who is passionate about supporting people to regain their independence, dignity, and well-being. You will work closely with a multidisciplinary team of doctors, nurses, therapists, and allied health professionals to help patients recover and rehabilitate following illness or crisis, all while making a direct impact on their lives.

  If you're committed to compassionate care and want to be part of a supportive, values-driven team, we encourage you to apply.

  Cwm Taf Morgannwg UHB offers a number of benefits to our staff including; development pathways in to nursing, excellent annual leave entitlements (28 days holiday rising to 34 with years service) options to purchase an additional 10 days annual leave, Flexible / hybrid working arrangements, staff well being support, opportunities to learn Welsh, Blue light card discounts and 50% discount for our on site Starbucks caf's.

  About us

  Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

  We live by our core values:

  • We listen, learn and improve
  • We treat everyone with respect
  • We all work together as one team

  We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

  Details

  Date posted

  14 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,433 to £26,060 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  110-ACS126-0525

  Job locations

  Trem y Mor and Dewi Saint Health Park (DSHP)

  DSHP Albert Road

  Pontypridd

  CF37 1LB

  
  

  Job description

  Job responsibilities

  You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

  • Work alone within scope of role and have delegated caseload of patients that have been previously seen/triaged and assessed by a registered member of staff.
  • Work unsupervised, following a care plan that has been implemented by a Health Care Professional.
  • Undertake enabling care as directed by a registered practitioner; this will include assistance with toileting, washing, dressing and continence care, mobility, transfers and use of potential walking aids.
  • Be vigilant for cues indicating safeguarding issues.
  • Escalate safeguarding concerns and reports to the multi-disciplinary team in a robust, timely manner, complying with legal requirements.
  • Respond by promptly escalating concerns to a registered practitioner.
  • Recognise an emergency, summon assistance and act as a member of the multi-disciplinary team within parameters of competence and role.
  • Use delegated therapeutic handling techniques as required by the individual and their environment in order to safely, efficiently and effectively treat the patients according to their agreed treatment plans, goals and outcomes.
  • Safely encourage a prescribed recovery programme as per competency framework.
  • Feedback to registered staff member signs of progress, regression etc.
  • Ensure the safety of patients when delivering enabling care.
  • Follow UHB policies and procedures.
  • Keep up to date with all mandatory training.
  • Effective communication for all patients with an empathetic and understanding approach, where barriers may have to be overcome.
  • Exchange information with service user and families using active listening, compassion, empathy, and coproduction techniques with the service user.
  • Communicate and liaise effectively with peers, colleagues and other staff members of all levels, and disciplines, providing accurate accounts of patients abilities and progress. Requiring discretion, confidentiality, and sensitivity.
  • Provide written records of activities undertaken as part of delegated care plan and patient progress.
  • Recognise and understand how to effectively deal with situations that may include stressful patients or relatives.
  • Provide feedback on service-user progress and condition, recognise the impact of support and interventions, and suggest ideas for improvement when developing, reviewing and evaluating ongoing care needs based on objective evidence and experience.
  • Communicate through a variety of methods, including the use of interpersonal, written, verbal and non-verbal skills.
  • Ability to use and maintain written and electronic records following UHB policies.
  • Have knowledge and understanding of chronic conditions and frailty related issues.
  • Have an understanding of a multi-disciplinary team.
  • Use prescribed manual handling equipment, implementing single handed care safely within the patients home.
  • Basic IT skills.

  Job description

  Job responsibilities

  You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

  • Work alone within scope of role and have delegated caseload of patients that have been previously seen/triaged and assessed by a registered member of staff.
  • Work unsupervised, following a care plan that has been implemented by a Health Care Professional.
  • Undertake enabling care as directed by a registered practitioner; this will include assistance with toileting, washing, dressing and continence care, mobility, transfers and use of potential walking aids.
  • Be vigilant for cues indicating safeguarding issues.
  • Escalate safeguarding concerns and reports to the multi-disciplinary team in a robust, timely manner, complying with legal requirements.
  • Respond by promptly escalating concerns to a registered practitioner.
  • Recognise an emergency, summon assistance and act as a member of the multi-disciplinary team within parameters of competence and role.
  • Use delegated therapeutic handling techniques as required by the individual and their environment in order to safely, efficiently and effectively treat the patients according to their agreed treatment plans, goals and outcomes.
  • Safely encourage a prescribed recovery programme as per competency framework.
  • Feedback to registered staff member signs of progress, regression etc.
  • Ensure the safety of patients when delivering enabling care.
  • Follow UHB policies and procedures.
  • Keep up to date with all mandatory training.
  • Effective communication for all patients with an empathetic and understanding approach, where barriers may have to be overcome.
  • Exchange information with service user and families using active listening, compassion, empathy, and coproduction techniques with the service user.
  • Communicate and liaise effectively with peers, colleagues and other staff members of all levels, and disciplines, providing accurate accounts of patients abilities and progress. Requiring discretion, confidentiality, and sensitivity.
  • Provide written records of activities undertaken as part of delegated care plan and patient progress.
  • Recognise and understand how to effectively deal with situations that may include stressful patients or relatives.
  • Provide feedback on service-user progress and condition, recognise the impact of support and interventions, and suggest ideas for improvement when developing, reviewing and evaluating ongoing care needs based on objective evidence and experience.
  • Communicate through a variety of methods, including the use of interpersonal, written, verbal and non-verbal skills.
  • Ability to use and maintain written and electronic records following UHB policies.
  • Have knowledge and understanding of chronic conditions and frailty related issues.
  • Have an understanding of a multi-disciplinary team.
  • Use prescribed manual handling equipment, implementing single handed care safely within the patients home.
  • Basic IT skills.

  Person Specification

  Qualifications and Knowledge

  Essential

  • Level 3 NVQ in a health or social care or relevant care experience

  Desirable

  • Understanding of chronic conditions and frailty
  • Local knowledge of statutory and voluntary services

  Experience

  Essential

  • Patient related experience in a health, third sector or social care services.
  • Experience in providing care and/or undertaking clinical observations

  Desirable

  • Experience in a range of clinical skills.

  Skills and Attributes

  Essential

  • Excellent communication skills with patients, patients' family and members of the multi-professional team
  • Ability to work independently and as part of a team.
  • Ability to work independently within limits of skill and knowledge and aware of when to seek advice
  • Ability to reflect on practice and seek areas of improvement

  Desirable

  • Ability to diffuse difficult/threatening situations
  • Welsh Speaker (Level 1) or willingness to work towards achieving this level

  Other Role Requirements

  Essential

  • Post is community based so it is essential that post holder can travel flexibly in a defined area in a timely manner

  Person Specification

  Qualifications and Knowledge

  Essential

  • Level 3 NVQ in a health or social care or relevant care experience

  Desirable

  • Understanding of chronic conditions and frailty
  • Local knowledge of statutory and voluntary services

  Experience

  Essential

  • Patient related experience in a health, third sector or social care services.
  • Experience in providing care and/or undertaking clinical observations

  Desirable

  • Experience in a range of clinical skills.

  Skills and Attributes

  Essential

  • Excellent communication skills with patients, patients' family and members of the multi-professional team
  • Ability to work independently and as part of a team.
  • Ability to work independently within limits of skill and knowledge and aware of when to seek advice
  • Ability to reflect on practice and seek areas of improvement

  Desirable

  • Ability to diffuse difficult/threatening situations
  • Welsh Speaker (Level 1) or willingness to work towards achieving this level

  Other Role Requirements

  Essential

  • Post is community based so it is essential that post holder can travel flexibly in a defined area in a timely manner

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Cwm Taf Morgannwg University Health Board

  Address

  Trem y Mor and Dewi Saint Health Park (DSHP)

  DSHP Albert Road

  Pontypridd

  CF37 1LB

  
  

  Employer's website

  https://joinctm.wales/ (Opens in a new tab)

  Employer details

  Employer name

  Cwm Taf Morgannwg University Health Board

  Address

  Trem y Mor and Dewi Saint Health Park (DSHP)

  DSHP Albert Road

  Pontypridd

  CF37 1LB

  
  

  Employer's website

  https://joinctm.wales/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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