• Job Description

  Req#: 114461

  Job Details

  Job Location: Aborn Admin - San Jose, CA

  Position Type: Full Time

  Education Level: 4 Year Degree

  Salary Range: $24.00 - $27.82 Hourly

  Job Shift: Day

  Job Category: Health Care

  Description

  Overall Summary:

  Community Health Worker II

  Position Title: Community Health Worker II/ Housing case Manager
  Location: Aborn Admin, San Jose, CA
  Employment Type: Full-Time
  Reports To: Elyas Mazraeh

  Overview

  The Community Health Worker II (CHW II) plays a vital role in supporting clients by providing comprehensive case management, resource coordination, and housing-related assistance. This position involves direct client interaction, document collection, data tracking, and collaboration with landlords and property managers to ensure clients’ needs are met effectively and efficiently.

  Key Responsibilities

  • Case Management: Provide individualized support to clients, including enrolling clients in programs, conducting assessments, and developing care plans to address their needs.

  • Resource Coordination: Connect clients with community resources, including housing, healthcare, and social services, to promote stability and well-being.

  • Housing Support: Assist clients with housing-related needs, including completing housing applications, conducting home visits for inspections, and processing paperwork.

  • Document Collection & Processing: Collect and verify client documents, complete required forms and assessments, and process check requests for housing or other financial assistance.

  • Landlord Communication: Engage with landlords and property managers to secure housing, clarify lease terms, and coordinate document submission.

  • Data Tracking & Documentation: Maintain accurate client records, track service delivery, and update case management databases to ensure compliance with program requirements.

  • Home Visits: Conduct home visits to perform housing inspections, deliver services, and complete necessary paperwork.

  • Office Support: Perform administrative tasks, including filing, data entry, and other office-related duties as needed.

  Qualifications

  • Education: High school diploma or equivalent required; associate’s or bachelor’s degree in social work, public health, or related field highly preferred.

  • Experience: Minimum of 2 years of experience in case management, community health, or social services; experience with housing programs is a plus.

  • Skills:

    • Strong interpersonal and communication skills for engaging with clients, landlords, and stakeholders.

    • Proficiency in documentation, data entry, and case management software.

    • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

    • Knowledge of housing resources, community services, and program compliance requirements.

  • Other Requirements:

    • Valid driver’s license and reliable transportation for home visits.

    • Ability to maintain confidentiality and adhere to HIPAA and program privacy policies.

    • Bilingual skills (e.g., Spanish, Vietnamese, or other languages) are highly desirable.

  Essential Responsibilities:

  The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Under the general direction of the supervisor/manager, the Community Health Worker performs a variety of services. Duties include:

  • Link patients to services within BACH and the broader community.
  • Participate in staff team meetings, case conferences and training.
  • Collect data and provides documentation in client files as required by agency and funders.
  • Participate in obtaining deliverables required for various grants, such as, but not limited to, eligibility assessment, socioeconomic needs assessment, and medical disparities.
  • Assist families with immediate crisis intervention, advocacy, problem-solving and other appropriate interventions, as needed
  • Utilize de-escalation techniques in situations as appropriate
  • Utilize program evaluation tools (i.e., pre/ post-tests, satisfaction surveys, etc.), analyzing and reporting on outcomes
  • Provide resources for various health topics, such as nutrition, physical activity, hygiene, sexual health, and substance abuse.
  • Maintain accurate and confidential records of interactions with students, families and other stakeholders.

  Secondary Responsibilities

  • Attends workshops, training, and meetings as needed, and as requested.
  • Performs other duties as assigned by supervisor.

  Qualifications

  
  

  Qualifications:

  Required Education, Experience, and Training

  • High school diploma or equivalent
  • 1-2 years of experience in a community-based health care service capacity preferred
  • Bilingual preferred
  • CHW Certification - Recertification and/or retraining process, as required
  • CEC Certification

  Critical Success Factors in this Role Include:

  • Adaptability
  • Proficiency in computer operations, navigational skills and comfortable with Internet-based applications.
  • Connect patients with services
  • Connect public with BACH and other services
  • Enroll patients in Health Plans
  • Perform SDOH screening
  • Health Navigation
  • Coordinate care
  • Understand best practices for preventive care in more than one subset of high risk populations
  • Understanding best practices of common treatment protocols

  Work Conditions

  • Travel to other sites and/or locations required
  • May visit patient in their homes or accompany patients to their appointments
  • Work outside in varying temperatures may be required
  • Prolonged periods of standing or sitting.

  Physical Requirements

  This position requires:

  • Sitting, walking, and standing associated with office environment
  • Regular bending, stretching and lifting
  • Manual dexterity used to include, but not limited to, standard office equipment, and computer keyboard.
  • Traveling to work sites may include exposure to outside elements
  • Presenting information in front of a group or individual
  • Reading and writing in order to review records for accuracy

  Supervisory Responsibilities:

  None

• About the company

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