• Job Description

  Req#: C9839-25-0273?language=en&page=573&sort=publicationDateDesc

  Job summary

  If you are looking for an exciting and challenging job why not join the Community Urgent Community Response Team working in the West of Norfolk. An excellent opportunity has arisen to enhance our team of Experienced Health Care Assistants to provide delivery of care for patients in their own home with long term conditions, palliative care and rehabilitation needs across West Norfolk. Also to provide enhanced care to patients in their own homes up to 72 hours or until infection has reduced.

  You will be working within a team to facilitate early discharge from the acute setting and also admission avoidance. Referrals also received from Community Matrons, General Practitioners.

  You will need to be able to demonstrate effective communication skills, problem solving skills and be resilient and able to cope in changing and challenging situations. You will work under the direction of Registered Nurse but will also be required to work autonomously. Previous experience in health care as a Health Care Assistant in community setting would be desired but not essential.

  The Urgent Community Response service runs from 08:00 - 22:00 seven days a week, it also covers night sits from 22:00- 07:00 seven days a week.

  Main duties of the job

  To assist in the delivery of high standards of health care to patients within their own homes, care homes, the travelling community, community hospitals and in clinics, by following prescribed packages of care.

  About us

  Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

  Details

  Date posted

  27 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,625 to £25,674 a year pro rata per annum

  Contract

  Permanent

  Working pattern

  Full-time, Part-time, Flexible working

  Reference number

  839-7310156-BM

  Job locations

  St James Clinic

  Extons Road

  King's Lynn

  PE30 5NU

  
  

  Job description

  Job responsibilities

  • To work within the supported care team to prevent unnecessary admission to hospital.
  • To make risk assessments, establishing the safety or otherwise of a patients ability to stay at home, or return safely from another care setting, providing and arranging as necessary supportive packages of care.
  • To provide in-reach to inpatient units and step up beds where required.
  • To act as the patients advocate, facilitating choice, patient empowerment and independence.
  • To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

  Please refer to the job description for full details.

  Job description

  Job responsibilities

  • To work within the supported care team to prevent unnecessary admission to hospital.
  • To make risk assessments, establishing the safety or otherwise of a patients ability to stay at home, or return safely from another care setting, providing and arranging as necessary supportive packages of care.
  • To provide in-reach to inpatient units and step up beds where required.
  • To act as the patients advocate, facilitating choice, patient empowerment and independence.
  • To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

  Please refer to the job description for full details.

  Person Specification

  Qualifications

  Essential

  • NVQ 2 in health and social care or equivalent

  Desirable

  • NVQ 3 in care

  Experience

  Essential

  • Experience of working with people, in the statutory/voluntary/private sector
  • Experience of working with people at the End of life
  • Literacy skills
  • Evidence of ongoing learning

  Desirable

  • Experience of working in people's homes

  Skills, Abilities and Knowledg

  Essential

  • Knowledge of additional specialist areas through in-house training & short courses
  • Good communication skills in written and verbal forms, in the English language
  • Highly self-motivated and enthusiastic

  Desirable

  • Knowledge of multi-disciplinary team roles
  • Experience of working in a community setting

  Communication

  Essential

  • Tact and diplomacy
  • Empathy & sensitivity
  • Ability to use own initiative

  Personal and People Developmen

  Essential

  • Ability to manage stressful situations
  • A team player
  • Awareness of own limitations
  • Good organisational skills
  • Open to change and development

  Personal Attributes / Behaviou

  Essential

  • Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
  • Able to show initiative
  • Able to work independently
  • Be assertive
  • Good listening skills

  Other

  Essential

  • Professional appearance
  • Be able to kneel, bend & stoop, and work in cramped environments
  • Able to manoeuvre limbs of around 5-6kg
  • Able to manoeuvre patients using handling aids
  • Must have a full UK driving license and have access to a vehicle
  • Able to communicate effectively in written and verbal English Language

  Person Specification

  Qualifications

  Essential

  • NVQ 2 in health and social care or equivalent

  Desirable

  • NVQ 3 in care

  Experience

  Essential

  • Experience of working with people, in the statutory/voluntary/private sector
  • Experience of working with people at the End of life
  • Literacy skills
  • Evidence of ongoing learning

  Desirable

  • Experience of working in people's homes

  Skills, Abilities and Knowledg

  Essential

  • Knowledge of additional specialist areas through in-house training & short courses
  • Good communication skills in written and verbal forms, in the English language
  • Highly self-motivated and enthusiastic

  Desirable

  • Knowledge of multi-disciplinary team roles
  • Experience of working in a community setting

  Communication

  Essential

  • Tact and diplomacy
  • Empathy & sensitivity
  • Ability to use own initiative

  Personal and People Developmen

  Essential

  • Ability to manage stressful situations
  • A team player
  • Awareness of own limitations
  • Good organisational skills
  • Open to change and development

  Personal Attributes / Behaviou

  Essential

  • Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
  • Able to show initiative
  • Able to work independently
  • Be assertive
  • Good listening skills

  Other

  Essential

  • Professional appearance
  • Be able to kneel, bend & stoop, and work in cramped environments
  • Able to manoeuvre limbs of around 5-6kg
  • Able to manoeuvre patients using handling aids
  • Must have a full UK driving license and have access to a vehicle
  • Able to communicate effectively in written and verbal English Language

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Norfolk Community Health and Care NHS Trust

  Address

  St James Clinic

  Extons Road

  King's Lynn

  PE30 5NU

  
  

  Employer's website

  https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Norfolk Community Health and Care NHS Trust

  Address

  St James Clinic

  Extons Road

  King's Lynn

  PE30 5NU

  
  

  Employer's website

  https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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