Job Req ID

Home Affairs - 130983

Location

NSW; ACT; NT; QLD; SA; TAS; VIC; WA

Classification

APS Level 6 - $84,335.00 and $99,779.00 plus 15.4% super (part time pro-rata)

Employment Type

Ongoing (Permanent), Full-time / Part-time

Flexible work

Flexible arrangements available

Contact Officer

Mia Reyes on 02 8862 6936 or mia.reyes1@homeaffairs.gov.au

Applications close on 04/02/2024 at 11:59pm AEDT (midnight) - Late applications will not be accepted.

About our opportunity

This process is being used to fill multiple vacancies. A merit pool may be established and used to fill similar vacancies for up to 18 months.

About our team

Dep Sec Immi & Settlement Servs | Citizenship & Multicultural Affairs | Community Engagement | Community Liaison

The Community Liaison Network is part of the Immigration Group in the Department of Home Affairs. The network supports an inclusive multicultural Australia by enhancing the Australian Government's understanding of communities, informing policy and programs, and empowering communities to access Government information and services.

Officers in the network work across Australia in five regions, each led by a Regional Director.

As a Community Liaison Officer (CLO), you will represent the Department and Australian Government and directly work with ethnic, cultural and faith-based community leaders and organisations including but not limited to peak bodies, federal, state and local government representatives, not-for-profit organisations, service providers and other organisations with multicultural stakeholders and clients.

You will engage with communities and stakeholders on matters relating to the work of Home Affairs, and at times of the Australian Government more broadly. The topics you engage on vary and are driven by national and regional strategic priorities, as well as community needs.

Through your work, you will build and maintain relationships with communities and stakeholders by:

• Communicating official information to multicultural communities, helping them better understand Government policies and programs
• Listening to community members about their priorities, concerns and impacts of Government policies and programs on them
• Providing the challenges to social inclusion and barriers to participation you hear to Government, which may inform future changes.

Please visit our website for more information about the Department of Home Affairs or Australian Border Force

Our ideal candidate

We are looking for resilient people with strong strategic thinking and communication skills. We want people who can strategically drive conversations to achieve the intended outcomes, and manage relationships even when conversations are both sensitive and challenging.

We want solid communicators - tailoring government information and messaging to suit their audience's needs. You will need to collate and communicate community sentiment and questions to and for colleagues in other parts of the Department and Government in a clear and impartial manner, verbally and in writing through various reports, briefs and other documents.

You will have the ability to prioritise your tasks and effort effectively, be flexible, agile and responsive. You will be invited to attend community and stakeholder events and meetings as a representative of the department. Please note, some of these activities will be outside standard business hours and may be regional locations.

Duties and responsibilities

• Initiate, build and strategically maintain effective relationships with stakeholders to support business objectives
• Plan and prepare for engagements, contribute to higher level engagement plans, and manage risks and information appropriately
• Engage with stakeholders through various channels, and prepare high quality engagement reports and summaries with own analysis
• Independently represent the Department in a range of circumstances and environments, including with hostile or divided audiences
• Identify and provide appropriate resources and information to support communities
• Anticipate and respond verbally and in writing to complex and sensitive stakeholder enquiries and issues
• Have an understanding of relevant legislation and policy guidelines and use other resources available to resolve enquiries
• Maintain an understanding of the broader departmental, Government and international environments
• Work collaboratively with departmental and Government stakeholders to seek input and assistance and achieve results
• Undertake research and data analysis under limited direction, present results, apply judgement and solve problems
• Develop and maintain comprehensive knowledge of key communities and stakeholders, and relevant domestic and international events
• Contribute to short-term longer-term team objectives, and support colleagues and managers to achieve them
• Identify business improvement opportunities and assist with relevant projects and tasks.

Additional information

Mandatory requirements:

• Ability to undertake some work outside of standard hours including weeknights and weekends.

Highly desirable:

• Proficiency in one or more community languages
• Relevant National Accreditation Authority for Translators and Interpreters (NAATI) qualification(s)
• Ability to undertake domestic travel for work
• A current Driver's licence and willingness to drive own vehicle for work to metropolitan and regional locations.

How to apply

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 04/02/2024 at 11:59pm (midnight) AEDT – Late applications will not be accepted.

As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:

• How your skills, knowledge, and experience will be relevant to this role
• Why you are interested in the role and what you can offer us
• Any specific examples or achievements that demonstrate your ability to perform the role

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 130983 in the document footer.

Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

Eligibility

To be eligible for the position you must be an Australian Citizen.

The successful candidate will be required obtain and maintain a Baseline Vetting (AGSVA) security clearance and an Employment Suitability Clearance (ESC).

Diversity and inclusion

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Technical assistance

For technical enquiries please call or email for assistance:

• Email: recruitment@homeaffairs.gov.au
• Phone: 1300 793 883 (within Australia) or +61 2 6196 0444 (outside of Australia)

Please include any applicable screen captures, a response will be provided during business hours.

Notes

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers.

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.