• Job Description

  Req#: R6722

  At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.

  The Community Manager drives financial performance, operational and leasing excellence, and delivers outstanding customer service at an apartment community. Provides leadership and management for the community operations and maintenance teams. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome.

  MAJOR RESPONSIBILITIES:

  • Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals.
  • Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value.
  • Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance.
  • Oversee pricing and occupancy strategies.
  • Oversee administration and completion of the resident renewal move-in and move out process.
  • Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors.
  • Assist in preparation of community budget.
  • Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations.
  • Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates.
  • Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations.
  • Review and approve, or submit for approval, all contracts within the limits defined by Mill Creek Residential budget authority levels.
  • Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards.
  • Partner with community Service Manager to review and recommend capital improvements and capital programs for expense management.
  • Address and complete all other duties as assigned

  POSITION REQUIREMENTS:

  • Requires 3-5 years of progressive responsibility in multi-family, with 2 years of on-site property management supervisory experience.
  • Champion the Mill Creek Brand Promise, Core Values, Service Standards and Manifesto.
  • High School Diploma or equivalent required; college degree preferred.
  • Lease-up experience is required.
  • Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
  • Must have working knowledge of Microsoft Office Suite (Word, Excel, Outlook), plus hands-on experience with YARDI and Entrata.
  • Must have basic knowledge of Fair Housing laws and OSHA requirements.
  • Commitment to, and passion for, providing outstanding customer service.
  • Ability to perform basic arithmetic; such as, addition, subtraction, multiplication and division.
  • Strong communication skills (written and verbal).

  Mill Creek is an Equal Opportunity Employer

  Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

• About the company

  Rent your next home from Mill Creek Residential. We develop, acquire & operate high-quality rental communities coast-to-coast.

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