• Job Description

  Req#: 7021559002

  Who we are:

  At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

  We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

  Who we are looking for:

  Swift is seeking a Community Manager who will be an integral part of our team, managing social channels to establish a connection between the brand, its community, and anyone who visits the brand’s social profiles. In collaboration with Account, Project Management, Creative, Strategy, and Data Science teams, they’ll craft and execute social campaigns, always on and reactive content for some of the most respected brands in the world. They’ll also regularly communicate with client marketing teams.

  The ideal candidate is a heavy social media user, staying up to date on trends across social channels. They're creative and a strategic thinker (ideally, with copywriting experience), able to bring fresh social content ideas to the table. They are a team player who is willing to step out of their daily role to get the work done.

  What you’ll do:

  • Craft | Scheduling and publishing of social content across brand social channels according to established content calendar.
  • Create | Surface memes and overall social trends for the brand to act on. Responsible for concepting and writing social posts adhering to the brand tone of voice, trends surfaced. Collaborate with Strategists to develop social playbook and strategy. Manage social media campaigns and day-to-day activities - including posting, community-outreach efforts, content seeding, promotions, etc.
  • Voice of the community | You will be the voice of the brand’s community inside the agency. You will be the person who knows them the best and knows what they care about and share with the greater team.
  • Social Listening & Interaction | Proactively identify real time opportunities through social listening including comments on owned content as well as posts from fans. Interact with this content in a timely fashion, adhering to established brand guidelines.
  • Collaborate | Work in close partnership with Data Science and Strategy teams to optimize content performance. Work closely with creatives to develop content for posting on all designated social media platforms.
  • Content Performance | Having a deep understanding of what is working is an area of improvement. Knowing what the community responds to and what will resonate.
  • Work Closely with Client Team | Work with Client Communicate closely with client teams in various contexts: content approval and publishing, social strategy presentations, and more.

  Who you are:

  • Self-Starter | You are a proactive, self-starter with a knack for keeping a pulse on trends on social - best practices, platform updates, memes, and moments a brand can activate on. Are able to manage designated social media platforms.
  • Detail Oriented | You have to be organized and reliable. You have to be able to keep all of the work streams straight and stay on top of all your deadlines.
  • Strong Writer | Experience writing copy with a brand tone of voice, experience in social media post copy being a plus.
  • Analyzer | Having a good grasp on social media performance metrics; able to apply learnings from Data Science and Strategy teams to maximize content engagement.
  • Social Savvy | Heavy user of social media, especially X (Twitter), Instagram, and TikTok. Familiarity with publishing tools like Hootsuite, Sprinklr & Spredfast a plus.
  • Trend Spotter | The ideal candidate has proven ability to drive social engagement and effectively act on trends.
  • Collaborator | A team player comfortable collaborating and building relationships with client marketing teams and stakeholders, as well as internal strategy, creative, data science teams.

  Who we are:

  Swift is a strategic creative agency that lives and breathes social and digital. We build brands for a social world with a groundbreaking combination of insights and ideas. We are hyper-focused on delivering results. Our client roster includes Fitbit, Google, Hershey, IBM, lululemon, PayPal, Upwork, Venmo,

  We aim to build an inclusive culture where differences are used to inform better creative, strategic and business decisions. We actively seek diversity of beliefs, backgrounds, education and ways of thinking. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

  Swift is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

  The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details.

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  $35,000 — $75,000 USD

  At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

  Wunderman Thompson is a WPP agency. For more information, please visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.

  Note: We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

  When you click the "Submit Application" button below, this will send any information you add below to Wunderman Thompson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

• About the company

  Wunderman Thompson is a New York-based global marketing communications agency with 200 offices in 90 markets.

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