#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

Are you passionate about building customer communities? (Extra credit for involvement in and passion for the cybersecurity community). Do you want to work where the people are as committed and as passionate as you are?

At CrowdStrike, you will be working with people who “wrote the book” on hacking and internet security. We care deeply about our customers’ success. We ensure they are protected, stable, and empowered to stop breaches. As a Community Manager at CrowdStrike, you’ll play a unique role in empowering customers at scale by managing our online customer community platform and the programs that support it. You will be a part of the Customer Success organization and primarily focused on driving positive customer success and customer support outcomes via the community.

To be successful in this role, you must be a motivated self-starter, enjoy building programs from the ground up, and have a knack for compelling a wide range of internal and external stakeholders to take action. Experience managing a new community, launching community programs, and demonstrating community growth and ROI over time is a plus.

What You'll Do:

• Take the helm as the manager of the newly launched CrowdStrike community built on the Gainsight DigitalHub platform.

• Set an overall vision for the community and evangelize both internally and externally.

• Depending on your level of industry knowledge, you may be an active moderator, and possibly the #1 participant in the community.

• Lead a team of internal moderators who have volunteered to monitor the community on a part-time basis. Drive informal community participation across customer facing teams.

• Develop, launch and maintain external programs that drive customer and partner engagement in the community. E.g. a Community Super User program.

• Build cross-functional partnerships and initiatives to expand the impact of the community.

• Leverage data analytics to establish KPIs and assess the health of the community. Identify then act on areas for improvement and growth.

• Demonstrate the correlation between community activity and key business metrics like Support Case Deflection. Report out to the business on an ongoing basis.

• Ownership of community platform roadmap and active role in overseeing delivery of new functionality. Including making devless configuration changes on your own, and working with IT and Operations teams for technical enhancements.

What You’ll Need:

• You have 2+ years of experience working as an online community manager or 4+ years in a similar customer-facing role

• Experience planning and leading customer initiatives

• Strong written and verbal communication skills. As demonstrated by your ability to deliver compelling presentations, create engaging community content, and develop documentation/ training materials, for both internal and external audiences.

• Excellent creative thinking, problem solving, project management, interpersonal and organizational skills

• Ability to prioritize multiple projects and varying stakeholder objectives.

• Proven track record of data driven decision making

• Community platform administration experience

• Saas and B2B experience preferred

Bonus if you have..

• Experience working in GainSight Digital Hub (fka InSided)

• Cybersecurity knowledge

#LI-RL1

#LI-Remote

Benefits of Working at CrowdStrike:

• Remote-first culture

• Market leader in compensation and equity awards

• Competitive vacation and flexible working arrangements

• Comprehensive and inclusive health benefits

• Physical and mental wellness programs

• Paid parental leave, including adoption

• A variety of professional development and mentorship opportunities

• Offices with stocked kitchens when you need to fuel innovation and collaboration

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com , for further assistance.

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $70,000 - $130,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.

CrowdStrike participates in the E-Verify program.

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