• Job Description

  Req#: 4287888
  
  
  
  
  Job Description
  The Community Navigator is responsible for providing case management to citizens and incumbents, conducting assessments, providing counseling to individuals and families, and maintaining reports and records. They are also responsible for p roviding the community relationship development with health, human, and social service community partners to best encompass the needs of a site. They s erve as the resource representative in each district area, to help navigate needs and issues, such as food insecurity, homelessness, emergency housing, utilities, and rental assistance. They i dentify and collaborate with community partners to address needs through active communication, decision-making, and problem-solving.
  
  Essential Duties
  
  • Coordinate services with relevant community resources, service providers, and outside agencies, to ensure a holistic approach to residential needs and outreach
  • Assess resident and community needs with comprehension and critical thinking
  • Monitor and follow-up with residents and individuals progress to obtain direction and referrals for services and evaluate the effectiveness of the interventions
  • Provide and collaborate with key resources and assistance necessary at the OneStop facilities and radius communities
  • Communicate and advocate to serve internal and external partners and stakeholders who work with the OneStop 4 Help and its strategic program operations
  • Provide education and outreach through individual, group, and community efforts to raise awareness and engagement
  • Maintain accurate and up-to-date records, progress notes, and documentation of services provided
  • Maintain ethical consideration, cultural competency, and professional boundaries to provide excellent customer service and sensitive interactions.
  • Remain flexible and communicative in office, field, and other resident interactive settings that inform, help, and sustain resident request and need.
  Public Speaking Duties
  • Educate and provide information about programs, services, and opportunities to the public at community events, resource and job fairs, and other forums as needed
  • Develop and engage in building relationships through outreach with groups, agencies, organizations, and resident-related interactions
  Other Job Requirements/Information
  
  • This job requires fingerprinting.
  • This job may require on-call rotation and emergency after hours, weekends, and/or holidays.
    
  Grade
  The grade for this position is B241.
  
  Effective 4/11/2023, this position is eligible for the Employee Referral Program.
  
  Minimum Qualifications
  • Bachelor's Degree in social services, social work, sociology, public health, human services, or psychology
  • One year of experience in case management
  • Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as listed above
  • Valid driver's license
  • CPR certificate
  • First aid certificate
  
  Preferred Qualifications
  
  • Two years of experience in case management principles, applicable laws, rules, and regulations
  • Montreal Cognitive Assessment (MoCA) or other certification or training in social work, or other social services
  • Experience in a high-capacity social work or human services operations
  • Experience in community outreach, community resource or community support
  
  For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here .
  
  Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.Department of Community Services
  
  The Department of Community Services provides high quality recreational, educational, electoral, health and human services, and other services in partnership with the Gwinnett community. We envision a diverse, vibrant, and safe community where residents are healthy and successful. We partner with others to enhance the quality of life of families and individuals residing in Gwinnett. We believe in honesty, integrity, and ethical conduct. We are customer-oriented and both accountable and responsive to our citizens. We believe in teamwork and collaboration with our community partners. We promote safety, cost efficiency, innovation, and service excellence.
  
  For more information about this department, please click here .
  
  
  About Gwinnett County
  
  
  
  Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.
  
  The county's population in 2000 was about 588,448 and we’ve only continued to grow since then, with the population expected to reach one million by the year 2022.
  
  Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.
  
  The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.
  
  In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.
  
  Vision
  Gwinnett is the preferred community where everyone thrives!
  
  Mission
  Gwinnett proudly supports our vibrantly connected community by delivering superior services.
  
  Values
  Integrity: We believe in being honest, building trust, and having strong moral principles.
  Accountability: We believe in stewardship, transparency, and sustainability.
  Equity: We believe in fairness and respect for all.
  Inclusivity: We believe in engaging, embracing, and unifying our communities.
  Innovation: We believe in continual adaptation of technology, process, and experience.
  
  Hiring Process
  
  Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:
  • Hiring Process
  • FAQs
  Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.
  
  For questions about recruitment, or to request a reasonable accommodation during the application, interview, or testing process, please call Human Resources at 770-822-7915 or email Jobs@GwinnettCounty.com.

• About the company

  Gwinnett County is a suburban county of Atlanta in the north central portion of the US state of Georgia.

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