• Job Description

  Req#: R44420

  About Our Company

  We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

  Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians .

  When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

  Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

  Job Description

  At VillageMD, we're looking for a Community Outreach Specialist to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

  We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

  Could this be you?

  VillageMD is looking for a compassionate, tech-savvy, and highly motivated Community Outreach Specialist. This role is designed to bridge the gap between patients and their care by conducting home visits and assisting with technology enablement to support virtual care services. You will work directly with patients who are disengaged, or at risk of falling out of care, to provide technical support and re-establish trust in healthcare systems. Your primary responsibility will be to connect with VillageMD’s attributed patient population by phone, email, or in person. This position is ideal for someone who thrives on making personal connections, problem-solving in the field, and empowering individuals through healthcare access

  How you can make a difference

  • Conduct in-person visits in the patient’s home setting to engage individuals who are overdue for care or at risk of being lost to follow up.

  • Provide exceptional, compassionate customer service.

  • Establish contact with the patient by checking and aligning their demographic information in the patient tracking system.

  • Engage patients in conversation to assess barriers to care and develop tailored re-engagement strategies.

  • Schedule an appointment with Village Medical PCP, High Risk Clinic and/or Village Medical at Home, or encourage real-time telehealth visit while on-site.

  • Provide hands-on support for telehealth technology, including setting up smartphones, tablets, or other devises; installing necessary apps; and assisting with identifying reliable internet connectivity.

  • Educate patients and caregivers on how to use telehealth platforms and remote monitoring tools effectively and confidently.

  • Coordinate closely with primary care teams and high-risk programs to ensure a smooth continuum of care.

  • Identify and escalate social, clinical, or technical issues to appropriate team members.

  • Maintain patient confidentiality and always adhere to HIPPA regulations.

  • Represent VillageMD with empathy, professionalism, and culture sensitivity in every patient interaction.

  Skills for success

  • Strong interpersonal communication skills including active listening and empathy to build trust with patients.

  • Cultural humility and sensitivity when working in diverse home environments.

  • Ability to motivate patients to schedule appointments and reengage in their healthcare.

  • Comfort with complex technology including mobile devices, apps, video conferencing tools and remote monitoring devices.

  • Ability to troubleshoot basic technology issues (wi-fi, device set up, app navigation)

  • Teaching others how to use technology with patience and clarity.

  Experience to drive change

  • High School Diploma/GED required, Bachelor’s Degree preferred

  • At least one year experience in sales, client relations, or community relations required; prior experience in healthcare preferred

  • Customer service mentality and desire to help patients solve problems

  • Proficient PC skills with strong written and public communication skills

  • Familiarity with customer relationship management (CRM) systems preferred

  • Strong interpersonal, organizational, and time management skills

  • Access to a vehicle that you can use every day in job functions. Mileage is reimbursed.

  • Comfort with ambiguity and ability to proactively structure work and problem solve independently

  • Highest degree of honesty, integrity and fairness

  • Fluency in Spanish to serve patients in the communities we operate in preferred

  • Experience in healthcare preferred

  About Our Commitment

  Total Rewards at VillageMD

  Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

  Equal Opportunity Employer

  Our Company provides equal employment opportunities ( EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

  Safety Disclaimer

  Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/ .

• About the company

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