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Position Summary

The Community Relations Liaison is intended for professionals with demonstrated leadership skills who are interested in moving into a community relations role. The position reports to the Government & Community Relations Manager (GCRM) and has multi-regional responsibilities. It is responsible for assisting the GCRM in establishing and maintaining productive working relationships with targeted stakeholder groups and individuals who have the potential to influence the success of the company in executing it’s overall business strategy. Employees in this position also have a key role in helping to shape the image and reputation of Duke Energy in the community and among the customer base at-large by assisting in the development and execution of the company’s philanthropic strategy and overall community/civic engagement plan.

Responsibilities

Relationship management

This position has a critical role in expanding and strengthening stakeholder relationships at the grassroots level. Assists in the development of the Community Relations strategy for neighborhood associations, small/mid-sized business organizations, civic groups and other grassroots entities. Proactively builds and maintains relationships with these groups to ensure Community Relations objectives can be successfully achieved. Effectively promotes and enhances the Corporation’s image and reputation.

Project and Issues Management

Identifies and resolves various issues and participates in activities/events affecting the Corporation. Identifies and develops plans to resolve issues to preserve or enhance community relationships and the Corporation’s reputation. Must remain knowledgeable of enterprise-wide issues and is responsible for collaborating with internal and external stakeholders to resolve issues affecting the various business units operating within the Corporation’s service territory. Represents Community Relations team on generation, transmission and/or distribution projects of significant impact, including participating in project meetings, customer communications, external meetings and outreach. Includes special projects assigned.

Must have broad and deep knowledge of corporate issues. Examples including but not limited to

• Company and industry wide issues and policies
• New generation strategies
• Right-of-Way management and line clearance issues
• Vegetation management issues
• Gas and electric facilities placement, managing requests for overhead to underground conversion of electric distribution facilities, major electric transmission work, restoration issues, etc.
• Air and water quality environmental issues
• Lake Management issues (Not in OH/KY)
• Sale of Duke Energy assets (land and buildings)

Community & Employee Engagement

Assist the GCRM in the development of a community investment and engagement strategy. Primary responsibility for executing signature events and key employee volunteer opportunities requiring skillful coordination with both internal and external partners. Ensure appropriate stakeholder education regarding important business initiatives and issues by coordinating grassroots outreach activities with community groups, civic organizations, neighborhood associations, etc.. Represent Community Relations and serve as the face of the company through various roles as defined by the GCRM but may include non-profit boards/committees, working groups, task forces, etc. Will include storm communication duty.

Required/Basic Qualifications

• Bachelor's degree business, finance, communications, marketing or other related degree
• In addition to bachelor's degree, three (3) years minimum of related work experience
• In lieu of bachelor's degree AND three (3) years minimum of related work experience listed above, high school diploma/GED AND seven (7) years minimum of related work experience

Desired Qualifications

• Bachelor's degree
• In addition to desired degree, five (5) years minimum of related work experience
• Excellent communication (verbal and written) and interpersonal skills
• Analytical/problem-solving skills
• Base knowledge of Duke Energy corporate
• Utility business and enterprise strategy
• Demonstrated experience in managing relationships
• Ability to work with minimal daily direction
• Extensive & thorough knowledge of electric distribution and transmission systems, grid operations, and gas systems
• Comprehensive financial and business acumen.
• Demonstrated experience managing relationships with utility's largest and most complex customer and/or key stakeholders.
• Political savvy and understanding of local and state political processes.
• Demonstrated conflict resolution and management skills, excellent leadership skills, and good facilitation skills all levels, both internal and external, to Duke Energy.
• 10-plus years experience in the energy industry, or equivalent in government/community relations related experience.

Working Conditions

• M - F, several evening and weekend functions throughout the year
• Office, field, and driving in assigned territory.
• Hybrid mobility classification - work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the posted reporting location.

#LI-hybrid

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Travel Requirements

Relocation Assistance Provided (as applicable)

Represented/Union Position

Visa Sponsored Position

Posting Expiration Date

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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