• Job Description

  Req#: 2006356

  At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

  How We Deliver A Winning Performance:

  • Question Authority
  • Walk the Talk
  • Share Knowledge
  • Listen, Not Just Hear
  • See the Glass Half Full
  • Take Educated Risks
  • Enjoy the Ride
  • Share the Spotlight
  • Do the Right Thing
  • Test Your Limits

  We Care About Your Total Wellbeing:

  • Physical Wellbeing: Medical, dental, and vision care
  • Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
  • Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
  • Community Wellbeing: Paid Community Service Hours
  • Career Wellbeing: Leadership Development
  • Learn more about our Total Wellbeing program here.

  What You'll Be Doing:

  This position typically oversees two or more Equity Residential apartment communities, which may be garden-style or high-rise and is accountable for delivering on our resident commitments of exceptional move-in, total satisfaction, express service, and personal attention. The Community Service Director leads all aspects of the property’s hands-on maintenance, including overall inspection, repairs and scheduled maintenance of apartments and other interior/exterior areas. At least 50% of this position is
  involved in the direct management of the service staff and partnering with each site's Community Managers regarding budget preparation, inventory and expense control. The Community Service Director is instrumental in helping Equity Residential deliver on its purpose, "Creating Communities Where People Thrive" by delivering superior customer service and exemplifying professionalism at all times.

  • Oversees the general maintenance function and service staff by managing service requests, delegating tasks, supervising and directing the department's work.
  • Partners with the community manager to accomplish the property objectives by recruiting, hiring, training, and motivating a high-performing staff. Communicates job expectations, coaches and counsels service staff on job performance and disciplinary issues. Monitors the team’s performance against objectives as well as individual contributions. Provides feedback for improvement, recommendations and guidance in defining career paths and professional development plans.
  • Ensures that the service staff is performing to Equity standards and resident service requests are handled in a prompt, courteous and efficient manner ensuring our residents receive personal attention, express service, resulting in total satisfaction.
  • Effectively delivers on our commitments to our residents at all times.
  • Maintains open and clear communication with the Community Manager, on-site staff, and residents. Assists service staff in the performance of their duties as needed.
  • Ensures that all service staff follow safe work practices. Responsible for properly using and caring for all company tools, equipment and vehicles.
  • Reviews property management system (MRI and Ops) data related to the property's financial performance and makes recommendations to the Community Manager to address concerns.
  • Assists the Community Manager(s) in preparing annual budgets and monitors expenditures in accordance with the established guidelines.
  • Monitors all service contracts and vendors. Assists in the selection of various vendors in regard to value and budget.
  • Works with Regional Leadership in monitoring capital improvement projects. Offers recommendation regarding improvements to the overall operation of the communities and identifies capital needs for the 10-year plan.
  • Orders and controls maintenance inventory.
  • Completes regular community inspections to proactively recommend necessary repairs or replacement of any interior or exterior areas on the property and prepares regular status reports.
  • Schedules maintenance preparation of all market-ready apartments and completes final inspections.
  • Ensures the Scheduled Maintenance Program is followed in order to maintain the community standards.
  • Monitors the maintenance and up-keep of all mechanical equipment on the community including, but not limited to, water heaters and Heating Ventilating Air Conditioning (HVAC) units, elevator systems and centralized boiler systems.
  • Ensures pool operations are monitored on a daily basis and maintains the appropriate health department standards.
  • Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements. Knowledge of federal and state apartment housing laws and internal policies, initiatives and systems regarding maintenance.
  • Performs various maintenance functions which includes, but is not limited to, electrical installations, pool maintenance, light carpentry/construction, re-keying and mastering door locks, repairing furnaces and air conditioners, plumbing and appliance repairs, drywall and painting repairs, vinyl installation and repair and minor roof repairs.
  • Performs on-call emergency service as required.
  • Attends and participates in training programs as required.
  • Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with residents, coworkers and the general public.
  • Performs other duties as assigned.

  What You'll Need To Thrive:

  • High School Diploma or equivalent preferred.
  • EPA Section 608 Type I, Type II or Universal certification must be obtained within 90 days of hire if required based on the needs at the community.
  • Computer literacy required.
  • Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
  • Hands-on general service maintenance experience required.
  • 3 or more years of Residential or commercial property management, hospitality, or retail experience required.
  • Managerial experience required
  • Management of complex communities or multi-site experience preferred.

  Salary: $93,377 - $103,752 / year; in addition to base salary, a discretionary annual bonus is provided.

  The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.

  A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g. car, golf cart, etc.) during their workday and/or as part of their role.

• About the company

  Equity Residential is one of the nation’s largest publicly traded owners and operators of high-quality rental apartment properties.

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