Position Summary

The Community Standards Officer I will conduct vehicle, foot, and bicycle patrols of assigned areas ensuring compliance with the City’s parking, noise, sign and highway obstruction bylaws.

Key Duties and Responsibilities

• Conduct patrols throughout the municipality to assess parking and enforce parking by-law infractions proactively
• Provide enforcement response to parking complaints and parking conflicts with roads operations and issue associated parking penalty notices
• Engage in awareness and education discussions with the public to achieve compliance with parking regulations and deter parking infractions
• Report parking signage issues for inspection review and resolution
• Record and document information and evidence (including photographic) associated with parking penalty notices and inspections related to parking complaints
• Maintain parking control vehicles as required including bringing the vehicle in for repairs, oil changes, and cleaning, completing vehicle checks and use logs
• Present evidence in support of parking, noise, and sign penalty notices at Administrative Monetary Penalty System hearings
• Issuance of Provincial Offences Tickets
• Provide enforcement support outside of regular business hours for the parks use, noise, sign and highway obstruction by-laws.
• Other duties as assigned

Education and Experience

• Diploma in Police Foundations or related discipline
• MLEO or OAPSO Certification, considered an asset
• 3 years' experience in enforcement or similar role

Required Skills/Knowledge

• You can effectively work under pressure and handle difficult customer situations
• Strong attention to detail and accuracy
• Ability to work independently, combined with well-developed organization and time management skills and the ability to deal effectively with tact, courtesy, discretion and diplomacy with all levels of staff and the public
• Ability to independently resolve problems and issues under minimal supervision
• Knowledge of parking by-laws
• Physically capable of performing duties under adverse conditions
• Ontario Class "G" Driver’s License in good standing and must provide a satisfactory current Drivers Abstract from the Ministry of Transportation Ontario (MTO)
• Requires satisfactory Police Vulnerable Sector Check
• Regular walking and bending required
• Regularly works rotating shifts, and exposure to outdoor conditions
• Demonstrates good judgment and makes sound decisions
• Shows commitment to personal growth, development, and leadership opportunities
• Shares new ideas and challenges the status quo
• Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
• Takes initiative to participate in a culture of learning, mentoring, and sharing
• Contributes to building and being a part of a positive culture
• Demonstrate the City’s corporate values of care, collaboration, courage and service

Leadership Competencies