• Job Description

  Req#: C9839-25-0242?language=en&page=1071&sort=publicationDateDesc

  Job summary

  We are recruiting a Band 5 Community Triage Clinician post in the South Locality Hub and offer this to clinical staff with good IT knowledge and skills, that are keen to work in a busy and friendly single point in Wymondham.

  Ideally you will have community or primary care nursing experience although there will be training and support offered. Up to 20% of your time will be practically assisting with community patients in areas of your competence when need occurs, the remaining 80% of your time will be working alongside other triage clinicians being responsible for the smooth triaging of referrals to the south locality nursing hub.

  You will need to display excellent communication skills, problem solving and documentation with attention to detail and the ability to manage challenging and changing situations.

  Wymondham is a market town in South Norfolk situated within walking distance of the main line railway station and just off the A11. The city of Norwich is just a 15 minute drive away.

  Main duties of the job

  Key Areas of Responsibility

  • To process referrals by evaluating the information received and allocating to the appropriate service indicating the priority response necessary.
  • To document triage notes in order that the patient's record is complete and for audit purposes.
  • To use information technology to process the referrals for the 80% triaging role.
  • To liaise and communicate with the general public, other health care professionals, and multi-agencies on a daily basis.
  • To assess, prescribe and deliver care packages for patients, for example with long term conditions, palliative care and rehabilitation needs, to achieve quality of life and independence where possible.
  • To work within the integrated team to facilitate early discharge from hospital.
  • To work within the integrated team to prevent unnecessary admission to hospital.
  • To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

  About us

  You will be working for a friendly NHS Trust that has been rated as outstanding by the CQC as a caring and well led organisation.

  Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

  Details

  Date posted

  10 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 5

  Salary

  £29,970 to £36,483 a year pro rata per annum

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  839-6890194-PG-C

  Job locations

  Wymondham Health Centre

  18 Bridewell Street

  Wymondham

  NR18 0AR

  
  

  Job description

  Job responsibilities

  Clinical

  The post holder will:

  • Assess, plan, implement and evaluate all aspects of patient care, and develop care plans, using clinical reasoning skills, which may need to be delivered from a range of options.
  • Following a holistic assessment, devise an individualised, evidence-based care programme for each patient, modifying it as required.
  • Assess patients holistic needs, communicating complex and sensitive information to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.
  • Where there are barriers to understanding, such as hearing impairments, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.
  • Be required to use tact and persuasive skills in order to gain the patients co-operation in their care management plan.
  • Liaise with GPs, Social services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately.
  • Be aware of assistive technology and utilise where appropriate.
  • To participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework.
  • Ensure own caseload is planned and prioritised according to service targets and patient need.
  • Be accountable for work delegated to others within the team.
  • Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis.
  • Demonstrate dexterity and co-ordination when using specialist equipment and fine tools, advanced sensory skills, manual and mobilising skills.
  • Contribute to the requisitioning of supplies and equipment through electronic ordering systems.
  • Ensure informed consent is obtained prior to initiating interventions.
  • Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.
  • Demonstrate the necessary IT and keyboard skills.

  Professional

  The post holder will:

  • Actively contribute to multidisciplinary team meetings and other meetings where appropriate.
  • Support all team members within the integrated team, respecting them, their roles and contributions.
  • Will be able to make own travel arrangements to patients homes, clinics, base sand meetings etc, as required
  • Be responsible for safe use and maintenance of equipment and supplies.
  • Remain accountable for own professional actions as determined by the professional bodies.
  • Provide advice/ training and supervise/support band 3 and 4 staff and students where appropriate; contributing to the induction process for new staff/students.
  • Follow Trust Policies, and local procedures, and use discretion in interpreting them according to the setting and circumstances.
  • Comment on draft policies
  • Maintain own continue professional development.
  • Ensure own workload is planned and prioritised
  • Be accountable for work delegated to others
  • Attend in-house training as required to develop current job role
  • Demonstrate leadership skills within own competence

  Organisational

  The post holder will:

  • Undertake mandatory training as required.
  • Participate in a Personal Development Review process.
  • Undertake Personal Development Plans for other staff members.
  • Take part in clinical supervision as per Trust Policy.
  • May be required to demonstrate own duties to students, new starters and other staff.
  • Provide mentorship for students undertaking pre/post registration course.
  • Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.
  • Contribute to clinical audit as required.
  • Complete the staff survey as required.
  • Complete risk assessments and incident forms as required.

  Job description

  Job responsibilities

  Clinical

  The post holder will:

  • Assess, plan, implement and evaluate all aspects of patient care, and develop care plans, using clinical reasoning skills, which may need to be delivered from a range of options.
  • Following a holistic assessment, devise an individualised, evidence-based care programme for each patient, modifying it as required.
  • Assess patients holistic needs, communicating complex and sensitive information to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.
  • Where there are barriers to understanding, such as hearing impairments, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.
  • Be required to use tact and persuasive skills in order to gain the patients co-operation in their care management plan.
  • Liaise with GPs, Social services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately.
  • Be aware of assistive technology and utilise where appropriate.
  • To participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework.
  • Ensure own caseload is planned and prioritised according to service targets and patient need.
  • Be accountable for work delegated to others within the team.
  • Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis.
  • Demonstrate dexterity and co-ordination when using specialist equipment and fine tools, advanced sensory skills, manual and mobilising skills.
  • Contribute to the requisitioning of supplies and equipment through electronic ordering systems.
  • Ensure informed consent is obtained prior to initiating interventions.
  • Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.
  • Demonstrate the necessary IT and keyboard skills.

  Professional

  The post holder will:

  • Actively contribute to multidisciplinary team meetings and other meetings where appropriate.
  • Support all team members within the integrated team, respecting them, their roles and contributions.
  • Will be able to make own travel arrangements to patients homes, clinics, base sand meetings etc, as required
  • Be responsible for safe use and maintenance of equipment and supplies.
  • Remain accountable for own professional actions as determined by the professional bodies.
  • Provide advice/ training and supervise/support band 3 and 4 staff and students where appropriate; contributing to the induction process for new staff/students.
  • Follow Trust Policies, and local procedures, and use discretion in interpreting them according to the setting and circumstances.
  • Comment on draft policies
  • Maintain own continue professional development.
  • Ensure own workload is planned and prioritised
  • Be accountable for work delegated to others
  • Attend in-house training as required to develop current job role
  • Demonstrate leadership skills within own competence

  Organisational

  The post holder will:

  • Undertake mandatory training as required.
  • Participate in a Personal Development Review process.
  • Undertake Personal Development Plans for other staff members.
  • Take part in clinical supervision as per Trust Policy.
  • May be required to demonstrate own duties to students, new starters and other staff.
  • Provide mentorship for students undertaking pre/post registration course.
  • Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.
  • Contribute to clinical audit as required.
  • Complete the staff survey as required.
  • Complete risk assessments and incident forms as required.

  Person Specification

  Qualifications

  Essential

  • Current NMC registration Adult

  Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)

  Essential

  • Enthusiastic and able to work under pressure
  • Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
  • Self awareness

  Personal and People Development

  Essential

  • Evidence of relevant experience and development
  • Support other staff

  Other

  Essential

  • Must hold full and valid driving licence and have access to a vehicle

  Communication

  Essential

  • Able to communicate effectively in written and verbal English Language

  Skills, Abilities, Knowledge

  Essential

  • Excellent communication skills
  • Highly motivated
  • Able to provide high standards of care
  • Tact & Diplomacy
  • Empathy & sensitivity
  • Ability to use own initiative
  • Good observational & reporting skills
  • Ability to manage stressful situations
  • Concentrate when undertaking patient care & inputting data/patient records
  • Good time management skills
  • Good interpersonal skills
  • A team player
  • Work flexibly to accommodate patient/ service needs
  • Good IT and keyboard skills

  Desirable

  • Knowledge of additional specialist areas through in-house training & short courses, including: Palliative Care, Long term conditions, Diabetes management
  • Palliative Care
  • Long term conditions
  • Diabetes management

  Experience

  Essential

  • Experience in of working within a multidisciplinary team
  • Experience of working with patients with multiple pathologies and delivering care plans to meet their needs

  Desirable

  • Experience in working within a community setting.

  Person Specification

  Qualifications

  Essential

  • Current NMC registration Adult

  Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)

  Essential

  • Enthusiastic and able to work under pressure
  • Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
  • Self awareness

  Personal and People Development

  Essential

  • Evidence of relevant experience and development
  • Support other staff

  Other

  Essential

  • Must hold full and valid driving licence and have access to a vehicle

  Communication

  Essential

  • Able to communicate effectively in written and verbal English Language

  Skills, Abilities, Knowledge

  Essential

  • Excellent communication skills
  • Highly motivated
  • Able to provide high standards of care
  • Tact & Diplomacy
  • Empathy & sensitivity
  • Ability to use own initiative
  • Good observational & reporting skills
  • Ability to manage stressful situations
  • Concentrate when undertaking patient care & inputting data/patient records
  • Good time management skills
  • Good interpersonal skills
  • A team player
  • Work flexibly to accommodate patient/ service needs
  • Good IT and keyboard skills

  Desirable

  • Knowledge of additional specialist areas through in-house training & short courses, including: Palliative Care, Long term conditions, Diabetes management
  • Palliative Care
  • Long term conditions
  • Diabetes management

  Experience

  Essential

  • Experience in of working within a multidisciplinary team
  • Experience of working with patients with multiple pathologies and delivering care plans to meet their needs

  Desirable

  • Experience in working within a community setting.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Employer details

  Employer name

  Norfolk Community Health and Care NHS Trust

  Address

  Wymondham Health Centre

  18 Bridewell Street

  Wymondham

  NR18 0AR

  
  

  Employer's website

  https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Norfolk Community Health and Care NHS Trust

  Address

  Wymondham Health Centre

  18 Bridewell Street

  Wymondham

  NR18 0AR

  
  

  Employer's website

  https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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