• Job Description

  Req#: B0024-PAH-130?language=en&page=645&sort=publicationDateDesc

  Job summary

  PLEASE APPLY VIA WWW.PAH.ORG.UK

  We are looking for a Complementary Therapist to provide complementary therapies to our patients and carers, as well as working with our multi-professional team and coordinate the complementary therapy volunteers to provide a high standard support to our patients and families.

  Main duties of the job

  PLEASE APPLY VIA WWW.PAH.ORG.UK

  You will have experience of working with people affected by a life-limiting illness, as well as experience in different complementary therapies such as aromatherapy, massage, or reiki. You will have a CNHC professional registration or relevant.

  If you are enthusiastic, flexible and share our values, and if you care about making a difference in the last years of someones life, we would love to hear from you!

  About us

  PLEASE APPLY VIA WWW.PAH.ORG.UK

  Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, South West London and Middlesex.

  About our Wellbeing team:

  Here at Princess Alice Hospice, youll have the opportunity to make a satisfying, rewarding difference to the lives of our patients, their families and friends, and be supported every step of the way. Were small enough for you to see the impact your skills have, and big enough to support you with training, experience and opportunities.

  Details

  Date posted

  01 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 5

  Salary

  £31,000 to £38,000 a year Pro-rated - Equivalent to Band 5 AfC, depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  B0024-PAH-130

  Job locations

  West End Lane

  Esher

  Surrey

  KT10 8NA

  
  

  Job description

  Job responsibilities

  1. Delivery of Complementary Therapy Service

  1. Work alongside the complementary therapy volunteers to maintain a high standard of complementary therapy service.

  1.2. Coordinate the day to day activity of Complementary Therapy services and Complementary Therapy volunteers through effective planning and prioritisation.

  1.3. Respond to referrals for complementary therapy, ensuring that the patient/carer is contacted in a timely manner and the referrer is kept up to date as appropriate.

  1.4. Deliver Complementary Therapy treatments, and act as a specialist resource to patients, carers and non-specialist groups of employees and volunteers.

  1.5. Oversee appointment scheduling for volunteers to deliver complementary therapy sessions

  1.6. Make accurate assessments of individual needs, liaising with the wider team as appropriate.

  1.7. To be responsible for the safe storage, use, supply and ordering of aromatherapy oils.

  1.8. To deliver talks about the role of Complementary Therapies in palliative care to patients and carers e.g. at the Breathlessness Group/ New Wellbeing programme

  1.9. Communicate and work in partnership with the multidisciplinary team to ensure high standards of specialist palliative care to patients and their carers.

  1.10. Ensure the maintenance of electronic patient records and other relevant records

  2. Volunteer Management

  2.1. Liaise with the volunteer team to support the recruitment and selection of new volunteers, including completing volunteer interviews

  2.2. Complete inductions with new volunteer therapists, ensuring they are working within the Hospices policies and procedures.

  2.3. Effectively supervise the volunteers, including annual reviews, team meetings and ongoing support and training.

  3. Professional

  3.1. Ensures own registration with the Complementary and Natural Health Council (CNHC), and is aware of the CNHC Code of Professional Conduct and Scope of Professional Practice.

  3.2. Maintain own clinical competence and adhere to professional codes of conduct for Complementary Therapists.

  3.3. Keep aware of current developments in palliative care and Complementary Therapies and their implications for practice.

  3.4. Facilitate the continuing development of self and Complementary Therapy volunteers

  Job description

  Job responsibilities

  1. Delivery of Complementary Therapy Service

  1. Work alongside the complementary therapy volunteers to maintain a high standard of complementary therapy service.

  1.2. Coordinate the day to day activity of Complementary Therapy services and Complementary Therapy volunteers through effective planning and prioritisation.

  1.3. Respond to referrals for complementary therapy, ensuring that the patient/carer is contacted in a timely manner and the referrer is kept up to date as appropriate.

  1.4. Deliver Complementary Therapy treatments, and act as a specialist resource to patients, carers and non-specialist groups of employees and volunteers.

  1.5. Oversee appointment scheduling for volunteers to deliver complementary therapy sessions

  1.6. Make accurate assessments of individual needs, liaising with the wider team as appropriate.

  1.7. To be responsible for the safe storage, use, supply and ordering of aromatherapy oils.

  1.8. To deliver talks about the role of Complementary Therapies in palliative care to patients and carers e.g. at the Breathlessness Group/ New Wellbeing programme

  1.9. Communicate and work in partnership with the multidisciplinary team to ensure high standards of specialist palliative care to patients and their carers.

  1.10. Ensure the maintenance of electronic patient records and other relevant records

  2. Volunteer Management

  2.1. Liaise with the volunteer team to support the recruitment and selection of new volunteers, including completing volunteer interviews

  2.2. Complete inductions with new volunteer therapists, ensuring they are working within the Hospices policies and procedures.

  2.3. Effectively supervise the volunteers, including annual reviews, team meetings and ongoing support and training.

  3. Professional

  3.1. Ensures own registration with the Complementary and Natural Health Council (CNHC), and is aware of the CNHC Code of Professional Conduct and Scope of Professional Practice.

  3.2. Maintain own clinical competence and adhere to professional codes of conduct for Complementary Therapists.

  3.3. Keep aware of current developments in palliative care and Complementary Therapies and their implications for practice.

  3.4. Facilitate the continuing development of self and Complementary Therapy volunteers

  Person Specification

  Qualifications

  Essential

  • Good standard of education
  • Registration with the CNHC
  • NVQ Level 3 ITEC or equivalent
  • NVQ Level 3 in Aromatherapy or equivalent
  • Qualification in a second Complementary Therapy related field
  • Willing to undertake further qualifications
  • Understanding of basic clinical care

  Experience

  Essential

  • Several years post graduate experience
  • Experience of multi-professional team working
  • Oncology, Palliative Care and/or neurological experience
  • Experience of working with volunteers
  • Experience of providing educational sessions
  • Experience of supporting staff/volunteers
  • Experience of using computerised patient records
  • Experience of working in a Hospice

  Particular Skills and Aptitudes

  Essential

  • Ability to work as an autonomous practitioner
  • Advanced clinical assessment skills
  • Commitment to professional development
  • Ability to work across a wide range of client ages and needs
  • Evidence of highly developed communication skills both written and verbal
  • Excellent interpersonal skills with particular ability to liaise effectively with patients and multidisciplinary team
  • Able to work effectively in an emotionally demanding environment
  • Computer literate
  • Leadership capabilities
  • Decision making skills
  • Good organizational and time management skills prioritizing and managing caseload under pressure

  Specialist Knowledge

  Essential

  • Understanding of specialist palliative care provision
  • Breadth of knowledge of Complementary Therapies and their application in palliative care.
  • Evidence of continuing professional development
  • Knowledge of current healthcare and Complementary Therapy policy and provision
  • Ability to facilitate induction and on-going training of volunteer therapists
  • Awareness of, and commitment to the Mission, Vision and Values of the Hospice

  Person Specification

  Qualifications

  Essential

  • Good standard of education
  • Registration with the CNHC
  • NVQ Level 3 ITEC or equivalent
  • NVQ Level 3 in Aromatherapy or equivalent
  • Qualification in a second Complementary Therapy related field
  • Willing to undertake further qualifications
  • Understanding of basic clinical care

  Experience

  Essential

  • Several years post graduate experience
  • Experience of multi-professional team working
  • Oncology, Palliative Care and/or neurological experience
  • Experience of working with volunteers
  • Experience of providing educational sessions
  • Experience of supporting staff/volunteers
  • Experience of using computerised patient records
  • Experience of working in a Hospice

  Particular Skills and Aptitudes

  Essential

  • Ability to work as an autonomous practitioner
  • Advanced clinical assessment skills
  • Commitment to professional development
  • Ability to work across a wide range of client ages and needs
  • Evidence of highly developed communication skills both written and verbal
  • Excellent interpersonal skills with particular ability to liaise effectively with patients and multidisciplinary team
  • Able to work effectively in an emotionally demanding environment
  • Computer literate
  • Leadership capabilities
  • Decision making skills
  • Good organizational and time management skills prioritizing and managing caseload under pressure

  Specialist Knowledge

  Essential

  • Understanding of specialist palliative care provision
  • Breadth of knowledge of Complementary Therapies and their application in palliative care.
  • Evidence of continuing professional development
  • Knowledge of current healthcare and Complementary Therapy policy and provision
  • Ability to facilitate induction and on-going training of volunteer therapists
  • Awareness of, and commitment to the Mission, Vision and Values of the Hospice

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Employer details

  Employer name

  Princess Alice Hospice

  Address

  West End Lane

  Esher

  Surrey

  KT10 8NA

  
  

  Employer's website

  https://www.pah.org.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Princess Alice Hospice

  Address

  West End Lane

  Esher

  Surrey

  KT10 8NA

  
  

  Employer's website

  https://www.pah.org.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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