• Job Description

  Req#: E0456-25-0092?language=en&page=1189&sort=publicationDateDesc

  Job summary

  As a Sonderwell Complex Care Assistant, you'll have the opportunity to make a meaningful difference in the lives of individuals with complex needs. You'll provide vital support, helping your clients live the life they choose, all while working within a supportive and compassionate team. At Sonderwell, we are dedicated to giving you the training, resources, and development you need to thrive in this rewarding and fulfilling role.

  Main duties of the job

  At Sonderwell, we understand that everyone is unique, and so is the care we provide. Your responsibilities may vary from assisting clients with daily tasks, such as helping them get out of bed or accompanying them to medical appointments, to spending longer periods supporting them throughout their day. Whatever your assignment, your role will be to meet the specific and individual needs of the person in your care.

  About us

  Sonderwell is a UK-wide care provider, dedicated to giving their clients the best possible care, so they can live their own unique lives. To achieve that, they believe in caring for their carers, so they deliver better care for their clients. You'll find a place where you can learn, develop and grow into the role that best suits you. And you'll join a close-knit, supportive team who are always looking out for each other.

  Details

  Date posted

  10 April 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  1274949090

  Job locations

  Sonderwell

  Weston-super-mare

  BS23 1XY

  
  

  Job description

  Job responsibilities

  Join our Team and Make a Real Difference in People's Lives

  Location: Weston Super Mare, Somerset Salary: £12.21 per hour Working Hours: Monday - Sunday sleeping nights 22.00 - 08.00am 2 shifts a week & 8.00am - 11.00am (Bank Position)

  As a Sonderwell Complex Care Assistant, you’ll have the opportunity to make a meaningful difference in the lives of individuals with complex needs. You’ll provide vital support, helping your clients live the life they choose, all while working within a supportive and compassionate team. At Sonderwell, we are dedicated to giving you the training, resources, and development you need to thrive in this rewarding and fulfilling role.

  Your Role

  At Sonderwell, we understand that everyone is unique, and so is the care we provide. Your responsibilities may vary from assisting clients with daily tasks, such as helping them get out of bed or accompanying them to medical appointments, to spending longer periods supporting them throughout their day. Whatever your assignment, your role will be to meet the specific and individual needs of the person in your care.

  Key responsibilities include:

  • Providing personal care tailored to the needs of the client.
  • Supporting clients with mental health challenges or behaviours that may be considered challenging.
  • Ensuring the client’s comfort, safety, and overall well-being throughout your shift.

  Building a connection with the people you care for is central to the role. You’ll need patience, empathy, and flexibility to connect with individuals on their level and provide the support they need. In addition, the physical aspect of care will be a part of your responsibilities, requiring stamina and attention to detail.

  What We Look For

  We are looking for individuals with:

  • A caring, compassionate, and patient approach to care.
  • Experience working with individuals with mental health and challenging behaviour.
  • experience in complex care desirable but can we train.
  • The ability to build trust and positive relationships with clients and their families.
  • Flexibility and a willingness to meet the individual needs of each client.
  • full driving licence with business insurance required to escort client if needed.

  If you have relevant experience, or are new to care, we will support you with the training you need. Whether you are assisting with personal care or providing emotional support, we’ll ensure you are fully equipped for the role.

  Support and Development

  At Sonderwell, we don’t just care for our clients, we care for our carers. We’ll provide you with:

  • Access to both online and classroom training in specific complex care needs.
  • The opportunity to study for a relevant NVQ qualification.
  • Ongoing support from a Care Co-ordinator or Nurse Manager who will always be available to answer your questions.
  • Access to our ‘Carer App,’ an invaluable resource for information and insight into your role.

  Depending on the client, you may work independently or as part of a team. You’ll also have the opportunity to support multiple clients, should you wish to do so and have the availability.

  Before you begin, you will meet your client and their family to ensure you understand their needs. You will also have continuous support throughout your journey as a Sonderwell carer.

  What We Offer You

  Sonderwell understands that each person’s needs are different. That’s why we offer flexible working options to suit your schedule, whether that’s full-time or part-time hours, day or night shifts. We are constantly developing our benefits package to enhance your experience and career with us.

  Additional benefits include:

  • Referral payments if you recommend someone to join the team.
  • An employee assistance program offering support focused on your well-being.

  Join us at Sonderwell and play an essential part in the lives of those who need it most. Together, we can make a difference.

  Apply today and start your journey with Sonderwell Complex Care.

  #Sonderwell

  We are Sonderwell At Sonderwell, we’re a UK-wide care provider, dedicated to giving our clients the best possible care, so they can live their own unique lives. To achieve that, we believe in caring for our carers, so they deliver better care for our clients. You’ll find a place where you can learn, develop and grow into the role that best suits you. And you’ll join a close-knit, supportive team who are always looking out for each other. So, whatever path you choose, you’re never on your own – there’s always someone you can reach out to for help and advice.

  Job description

  Job responsibilities

  Join our Team and Make a Real Difference in People's Lives

  Location: Weston Super Mare, Somerset Salary: £12.21 per hour Working Hours: Monday - Sunday sleeping nights 22.00 - 08.00am 2 shifts a week & 8.00am - 11.00am (Bank Position)

  As a Sonderwell Complex Care Assistant, you’ll have the opportunity to make a meaningful difference in the lives of individuals with complex needs. You’ll provide vital support, helping your clients live the life they choose, all while working within a supportive and compassionate team. At Sonderwell, we are dedicated to giving you the training, resources, and development you need to thrive in this rewarding and fulfilling role.

  Your Role

  At Sonderwell, we understand that everyone is unique, and so is the care we provide. Your responsibilities may vary from assisting clients with daily tasks, such as helping them get out of bed or accompanying them to medical appointments, to spending longer periods supporting them throughout their day. Whatever your assignment, your role will be to meet the specific and individual needs of the person in your care.

  Key responsibilities include:

  • Providing personal care tailored to the needs of the client.
  • Supporting clients with mental health challenges or behaviours that may be considered challenging.
  • Ensuring the client’s comfort, safety, and overall well-being throughout your shift.

  Building a connection with the people you care for is central to the role. You’ll need patience, empathy, and flexibility to connect with individuals on their level and provide the support they need. In addition, the physical aspect of care will be a part of your responsibilities, requiring stamina and attention to detail.

  What We Look For

  We are looking for individuals with:

  • A caring, compassionate, and patient approach to care.
  • Experience working with individuals with mental health and challenging behaviour.
  • experience in complex care desirable but can we train.
  • The ability to build trust and positive relationships with clients and their families.
  • Flexibility and a willingness to meet the individual needs of each client.
  • full driving licence with business insurance required to escort client if needed.

  If you have relevant experience, or are new to care, we will support you with the training you need. Whether you are assisting with personal care or providing emotional support, we’ll ensure you are fully equipped for the role.

  Support and Development

  At Sonderwell, we don’t just care for our clients, we care for our carers. We’ll provide you with:

  • Access to both online and classroom training in specific complex care needs.
  • The opportunity to study for a relevant NVQ qualification.
  • Ongoing support from a Care Co-ordinator or Nurse Manager who will always be available to answer your questions.
  • Access to our ‘Carer App,’ an invaluable resource for information and insight into your role.

  Depending on the client, you may work independently or as part of a team. You’ll also have the opportunity to support multiple clients, should you wish to do so and have the availability.

  Before you begin, you will meet your client and their family to ensure you understand their needs. You will also have continuous support throughout your journey as a Sonderwell carer.

  What We Offer You

  Sonderwell understands that each person’s needs are different. That’s why we offer flexible working options to suit your schedule, whether that’s full-time or part-time hours, day or night shifts. We are constantly developing our benefits package to enhance your experience and career with us.

  Additional benefits include:

  • Referral payments if you recommend someone to join the team.
  • An employee assistance program offering support focused on your well-being.

  Join us at Sonderwell and play an essential part in the lives of those who need it most. Together, we can make a difference.

  Apply today and start your journey with Sonderwell Complex Care.

  #Sonderwell

  We are Sonderwell At Sonderwell, we’re a UK-wide care provider, dedicated to giving our clients the best possible care, so they can live their own unique lives. To achieve that, we believe in caring for our carers, so they deliver better care for our clients. You’ll find a place where you can learn, develop and grow into the role that best suits you. And you’ll join a close-knit, supportive team who are always looking out for each other. So, whatever path you choose, you’re never on your own – there’s always someone you can reach out to for help and advice.

  Person Specification

  Qualifications

  Essential

  • We are looking for individuals with a caring, compassionate, and patient approach to care, experience working with individuals with mental health and challenging behaviour, and the ability to build trust and positive relationships with clients and their families.

  Person Specification

  Qualifications

  Essential

  • We are looking for individuals with a caring, compassionate, and patient approach to care, experience working with individuals with mental health and challenging behaviour, and the ability to build trust and positive relationships with clients and their families.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Employer details

  Employer name

  Enviva Complex Care

  Address

  Sonderwell

  Weston-super-mare

  BS23 1XY

  
  

  Employer's website

  https://sonderwell.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Enviva Complex Care

  Address

  Sonderwell

  Weston-super-mare

  BS23 1XY

  
  

  Employer's website

  https://sonderwell.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice