• Job Description

  Req#: HOT09L8Y

  The Complex General Manager Hilton & Embassy Suites Tampa is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

  
  Property details:

  Hilton Tampa:

  Modern hotel in downtown Tampa

  An ideal base for a fun vacation or a productive business trip, the contemporary Hilton Tampa Downtown is set in the heart of bustling downtown; moments from the Tampa Convention Center, and just a short trolley ride from attractions, shopping and entertainment. Discover extensive meeting space, stylish guest rooms, and an inviting rooftop sundeck with a swimming pool at our downtown Tampa hotel.

  Please click here for additional information on the property.

  Embassy Suites Tampa:

  Steps from the Tampa Conference Center

  Our waterside hotel is connected by skybridge to Tampa Convention Center. Amalie Arena is a five-minute walk away, and we're less than a mile from the Florida Aquarium and Port Tampa Bay. The TECO Line stops outside our door for downtown and Ybor City sightseeing. Enjoy free made-to-order breakfast and our complimentary evening reception.

  Please click here for additional information on the property.

  What will I be doing?
  
  

  As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
  • Ensure guest and team member satisfaction
  • Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
  • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
  • Serve as primary liaison with hotel owners and corporate entities

  What are we looking for?

  Basic Qualifications:

  • 5+ years of hotel general manager experience managing revenues of $50M or greater
  • Proven success in driving commercial strategy to exceed business goals
  • Thoughtful leadership with ability to build strong service culture and positive work environment for team members to Thrive.
  • Experience managing group business and convention hotels

  Preferred Qualifications:

  • Experience managing dual properties
  • Hilton brand experience with preference on Embassy Suites
  • Local market expertise

  Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

  In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

  What will it be like to work for Hilton?
  
  

  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

  
  
  

• About the company

  Hilton is a global brand of full-service hotels and resorts and the flagship brand of American multinational hospitality company, is a leading global hospitality company with a portfolio of 18 world-class brands.

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