• Job Description

  Req#: 16897

  Work location: 555 St. Charles Drive Suite 100 Thousand Oaks, CA

  About Firstsource

  Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries. American Recovery Service, Inc. - ARSI (a Firstsource company) in Thousand Oaks, California is a nationally recognized asset-recovery company.

  With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

  Job Summary:

  The Compliance Administrator will assist the current compliance analysts with daily client tasks to ensure timely processing and handling. Additionally, the compliance administrator will work with the team to assist with day-to-day account handling, mail processing, and sending out letters, as well as validation of debt.

  Essential Duties and Responsibilities:

  • The Compliance Administrator will be responsible for the administrative duties such as: mail processing, printing letters, sending out documentation to the applicable parties, and assisting the compliance analysts with compliance follow ups.
  • The Compliance Administrator will assist with the initial review process for complaints received. This entails reviewing the accounts escalated from the collectors and legal partners, escalating complaints to our clients within the appropriate time frame and closing complaints out in a timely manner. Additional tasks may be needed, such as complaint resolution letters and following up with individuals to investigate compliance matters.
  • Assist with reviewing and processing disputes.
  • Assisting with validation of debt
  • Assist with the initial review process for fraud claims
  • Review client-related reports to ensure the previous day’s work has been captured and submitted to the client.
  • Assisting compliance team individuals
  • Tracking compliance items above accurately and timely
  • Following up and keeping tasks within client timelines

  Qualifications:

  • Excellent organizational skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Understanding of clerical procedures and systems.
  • Ability to work with team members and independently.
  • Ability to send out correspondence (i.e. Validation of Debt, Resolution Letters) to the consumer or their representation within the client allocated timeframe.

  Compensation & Benefits:

  • $20-$22/hour
  • Medical, Dental, Vision and more
  • Incentive Plan
  • 401k
  • Vacation & Sick Time

  We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

  It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

• About the company

  Firstsource Solutions Limited is a provider of business process outsourcing services headquartered in Mumbai, India.

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