Job Functions:

• Compliance and Risk Management
• Compliance Monitoring and Assessment
• Policy and Procedure Oversight and Governance
• Reporting

Key Job Responsibilities:

• Act as the primary point of contact for client’s compliance matters in assigned locations
• Monitor and deliver contractual requirements for all compliance and regulatory matters related to client including but not limited to: contractual compliance, CPP and Do Right audit requirements.
• Compliance with relevant regulatory guidance provided by Alorica and the client
• Change Control management of any compliance changes, launches of new temporary or permanent client’s space
• SOP compliance manual & metrics oversight based on client directives and expectations
• Serve as compliance SME/oversight for all areas and manage special tasks/projects
• Collaborate on, create and manage policies and procedures
• Perform audits and second level assessments as needed
• Manage and lead remediation efforts for issues and/or areas of opportunity
• Collaborate with Operations and all Support groups to remediate compliance performance issues
• Serve as escalation point to client for all compliance and risk issues.
• Monitor and manage compliance percentage metrics performance relative to goals
• Monthly reporting of the SOP Compliance manual requirements with action plans, timelines, owners, etc.
• Maintain and report on all compliance metrics, action plans and deliver monthly compliance summary reports
• Perform trend analysis on compliance metrics and identify areas of concern impacting programs, sites, agents, etc.
• Provide advice, subject matter expertise and appropriate solutions for compliance risk regarding the development of new client business or proposed site expansions.
• Perform other duties as assigned by management.

Qualifications

Qualifications:

• Employees who have been with the company for at least 6 months
• Newly promoted employees must be in their current role for at least 6 months
• Must have satisfactory performance
• Attendance record not exceeding 3.50 points in the past 6 months
• Not in any pending or active corrective action
• Meets the requirements set by the current opening

Requirements:

• HS Diploma/GED
• 3 or more years of combined audit experience in one or more of the following fields: compliance and risk management practices, physical and facility security, or related fields.
• Minimum of 2 years project management or similar experience
• Experience developing and implementing compliance and risk controls and monitoring programs.
• Experience leading change across multiple business functions.