Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to the third largest e-commerce company in the world. Booking.com is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings’ total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of approximately $80 billion.

With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travelers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts and even tree houses. The Booking.com website and mobile apps are available in over 40 languages, offer more than +28 million total reported listings, and cover +140K destinations in +200 countries worldwide.

We are looking for a Compliance Manager - Risk and Operations who will join the Compliance & Ethics team and, among other responsibilities, supporting the creation, monitoring, testing and auditing of risk assessments and control measures for Booking.com (and other affiliated companies) in the wake of the newly created EU legislation for online intermediaries i.e. the Digital Services Act and the Digital Markets Act.

Together with a team of highly skilled professionals, and as part of the wider compliance environment at Booking.com, the Compliance Manager - Risk and Operations will be mainly responsible for the following scope with respect to Booking.com and in collaboration with other brand entities within the Booking Holdings group:

• Define, oversee and execute the systemic risk management lifecycle according to standardised methodologies, contributing toward the improvement of those methodologies
• Provide advice to management on mitigation measures towards identified risks
• Oversee the (improvement of) processes, control (design) and assurance activities
• Provide advice on ongoing risk and compliance work for stakeholders within their dedicated area(s)
• Monitor impact of new products and functionalities in the results of the systemic risk assessment and mitigation measures
• Oversee the yearly external audit and facilitate data gathering as a result of auditors’ request
• Produce internal and external reports related to the Digital Services Act Package compliance
• Maintain vigilance and awareness of emerging changes to key elements of the Digital Services Act Package and related regulations
• Coordinate the relevant activities of external professional services firms engaged by the company in furtherance of compliance with the regulations
• Contribute more broadly to the overall risk management program within the Compliance & Ethics organization.

As Compliance Manager - Risk and Operations you will be skilled in:

• Bachelor degree or higher in a relevant field (e.g. Law, Business, Audit)
• 5 - 8 years of expert technical understanding of and significant operational experience with Risk Management, Compliance, Audit Cycles
• Prior experience within consulting firms performing and large e-commerce or tech companies is advantageous
• Strong understanding of internal controls and experience in applying them in various business areas/functions
• Advanced project management and stakeholder management skills
• Ability to communicate complex technical concepts in a simple manner
• Strong relationship building skills directed at senior stakeholders across the organisation
• Relevant professional certification is advantageous
• Line manager experience is advantageous
• Enthusiastic, self-starting and flexible and agile work attitude
• Ability to effectively prioritise and manage workload, work under pressure and deliver on timelines
• Handle multiple tasks, of varying and often complex content, generally at the same/similar time
• Have the ability to split large tasks into logical, manageable and decoupled actions which are managed effectively and delivered on time
• Strongly process, problem solving and action oriented
• Curious and proactive in the assessment and challenge of risks
• Independent & autonomous, while still a strong team player
• Advanced communication and persuasion skills and ability to actively listen and manage conflicts
• High level of integrity, confidentiality & professionalism
• Fluent in English, both written and spoken

Why join the Legal & Public Affairs Team now?

Booking.com’s Legal & Public Affairs team is on a transformational journey at a transformational time for e-commerce and travel (think: growth, innovation, changes to how we operate); you will have an opportunity to actively shape the Department’s future. The Legal & Public Affairs team is also a critical part of the enablement of Booking.com’s strategy of the Connected Trip (a travel experience that includes not just accommodation, but also transportation, attractions, experiences, payments, flights etc).

This is a journey that requires close business and Legal & Public Affairs partnerships to redefine our business model, navigate complex regulatory environments, build new products, and negotiate increasingly elaborate commercial deals, among other important projects our teams get involved every day. To tackle this mission, it all starts with a strong team passionate about growing Booking.com in an ethical and sustainable way!

Who we are

To match our global footprint and the array of challenges we face, we are proud to highlight the diversity that exists across this group. We are a team of approximately 160 professionals - representing more than 35 nationalities - with lawyers qualified in many different countries, as well as non-lawyers with public policy, economics, compliance and risk backgrounds. Our team’s previous experience spans across a multitude of industries with team members having worked for major global companies (including Uber, American Express, Airbnb, Amazon, Google, Nokia), tech and other startups, government entities (e.g., the Dutch Competition Authority), and reputable international law firms (e.g., Hogan Lovells, Freshfields Bruckhaus Deringer, Baker Mckenzie), and Public Affairs firms (e.g., FTI Consulting, FIPRA, Brunswick).

In addition to our day-to-day work, we actively seek opportunities for our team members to engage in the wider global legal and public affairs communities through speaking engagements, training programs, and association memberships. Some of our lawyers are Board members of Consumer Law associations, Competition Law associations, Privacy associations, etc. We also believe in actively engaging with stakeholders to share our insights on policies affecting the travel experience and how travel tech innovations can fuel the digital transformation of the travel industry. For example, we recently launched Booking.com’s Public Affairs blog, where we publish our position on key policy issues (A World Worth Experiencing).

As a team, we believe in:

• Integrating with the Business and Legal having a “seat at the table”: we are decision makers that can have a real impact on Booking.com’s future
• Booking’s mission of making it easier for everyone to experience the world. Travel helps people become more open minded, curious and flexible
• Allowing members of our teams to experience different areas or, if they want to be specialists, give them the tools to become more effective in their jobs
• Providing holistic legal and public affairs advice; our team should not work in silos
• Always looking for better ways of doing things, improving our Legal Operations function, innovating and exchanging best practices
• Accepting that it's OK to make mistakes as long as we learn from them
• Having a sense of humour and having fun working together; we are a team that likes to collaborate and share in joys and challenges together!