• Job Description

  Req#: 00050276

  Applications must be filed at

  https://capps.taleo.net/careersection/304/jobdetail.ftl?job=00050276&tz=GMT-5:00&tzname=America/Chicago

  Are you ready to grow, make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

  Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller’s Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptroller’s office serves virtually every citizen in the state. As Texas’ chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.

  Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.

  Click here to see an inside look at the Texas Comptroller’s office

  General description

  The Unclaimed Property Division of the Texas Comptroller's Office is responsible for returning unclaimed personal property to it's rightful owners. We are looking for team members that are detailed-oriented, analytical, and have excellent customer service skills. Experience in the legal field is a plus.

  This position may be eligible for a flexible/hybrid work schedule if certain conditions are met; working arrangements may change at any time as business necessitates.

  Minimum Qualifications

  · Graduation from an accredited four-year college or university.

  · Three (3) years of customer service experience.

  · One (1) year of experience processing Unclaimed Property claims.

  Preferred Qualifications

  · Graduation from an accredited four-year college or university with a bachelor’s degree in accounting, business or related field.

  · Experience responding to customer telephone and email inquiries

  · Experience working in a call center.

  · Experience at a banking institution or brokerage firm.

  · Communicating effectively in writing and verbally in both English and Spanish.

  Substitution:

  One additional year of full-time experience providing customer service or making decisions on customer claims may substitute for each year (30 semester hours) of the required education with a maximum of 120 semester hours (four years).

  In this role you will:

  Respond to email, letter, telephone inquiries and web requests from claimants. Research and generate claims based on written correspondence and telephone inquiries. Conduct research on numerous property types, including but not limited to banking accounts, money orders, official checks, traveler cheques, insurance policies, earnest money and escrow accounts. Submit requests for documentation to claimants.

  Responsible for section processes and duties as assigned including but not limited to assignment of correspondence and tracking/monitoring section logs. Process and interpret as assigned actions taken on historical securities and securities rollbacks.

  Review, edit, and determine the validity of unclaimed property claims. Process and decision various types of claims as assigned, including but not limited to owner, power of attorney, estate/executor, minor, guardianship, holder refunds and reimbursements, and claims containing stock properties and mineral interests. Process, examine, edit, and update claimed properties; documents actions; and monitors claims for completion of subsequent actions including quality control review.

  Veterans:

  To receive veteran's preference, a copy of your DD214 (Member 4) is required.

  Surviving Spouses or Orphans must provide DD 1300 or DD 214.

  Required documents must be attached to the application when it is submitted in order to receive veterans’ preference.

  Veterans, Reservist or Guardsmen with an MOS or additional duties that fall within the essential duties of the job position or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position. Please call Human Resources, CPA Veterans Liaison at 512-475-3560/800-531-5441 for more information or assistance.

  Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions ; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide . The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com , http://www.onetonline.org , https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.

  Important Note to the Candidate:

  
  Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

  An applicant must be eligible to work in the United States to be hired at the Comptroller’s office and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment .

  Applicants must ensure that their application contains all relevant work history and other information. Submission of a resume does not take the place of a completed application.

  Applications submitted through Work In Texas:

  Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.

  The Comptroller’s Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.

• About the company

  Texas is a state in the South Central region of the United States.

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