Employer Industry: Higher Education - Computer Support Services

Why consider this job opportunity:
- Salary of $15.50 per hour
- Opportunity for hands-on experience in computer support within a university setting
- Flexible part-time schedule with 6-20 hours per week
- Gain valuable customer service experience while assisting students, faculty, and staff
- Supportive work environment focused on diversity and inclusion

What to Expect (Job Responsibilities):
- Resolve support requests using available tools and following established procedures
- Provide clear and concise information to users and internal support personnel
- Maintain accurate logging of support requests and their resolutions in the ticketing system
- Document changes made to computer systems and software in the department
- Complete assigned projects and maintain communication with users during the support process

What is Required (Qualifications):
- Good understanding of computer hardware and software
- Reliability and punctuality for scheduled shifts
- Good customer service skills
- Aptitude for problem-solving
- Detail-oriented approach to tasks

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role, particularly in a tech support capacity
- Familiarity with ticketing systems for logging support requests
- Ability to lift up to 50 lbs as needed

#HigherEducation #ComputerSupport #StudentJob #CustomerService #DiversityAndInclusion

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