• Job Description

  Req#: 4211977
  
  
  Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. MATC's diverse team members - 42% of whom are employees of color--work with a purpose to serve the students who make us one of the most diverse two-year institutions in the Midwest. Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at www.matc.edu .\
  
  
  Under the supervision of the Director, Desktop Services, supports, manages and problem solves computer hardware and software applications used by faculty and students throughout the district’s IT labs. Work is generally diversified requiring judgment, analytical skills, and decision-making abilities, according to established practices and procedures. Daily activities are completed independently, or as part of a project team, employing established procedures and general objectives. Interaction with supervisor is limited to problems or unusual situations.
  
  

  • Represents IT collaborating with District faculty and staff to perform installations, repairs, and service work on computers and associated equipment including file server and network systems maintenance; ensures student and faculty hardware and software needs are met by determining user needs.
  • Implements and manages appropriate software and hardware solutions of applications used by the MATC community; performs and maintains software installations and upgrades.
  • Assesses and resolves network hardware and software problems including installation, set-up, and configuration of computer hardware and software operating in a networked environment.
  • Consults with vendors on hardware purchase orders and pricing of hardware to be used in the classrooms; compiles quotes and submits budget requests for capital equipment purchases.
  • Develops and documents appropriate procedures, guidelines, and techniques to pursue, track, and resolve network problems.
  • Provides prompt and accurate service in response to support requests including evaluation and resolution of laptop, desktop, printer, phone, and tablet errors; implements repair or replacement of equipment or software.
  • Collaborates with faculty to facilitate classroom software changes and upgrade classroom software as needed per course requirements; confers with School of Business Administration recommending technical needs of classrooms and offices.
  • Assists in the research, evaluation, and implementation of computer network hardware and software, and makes recommendations; coordinates related network changes with computer systems staff.
  • Performs systems administration and management duties for both physical and virtual systems including using monitoring, recording, reporting and analysis tools.
  • Performs and assists with special projects; collaborates and communicates the MATC community, vendors and vendor support services to troubleshoot network issues.
  • Creates and maintains appropriate technical, operational and troubleshooting documentation via various media resources; supports computer Help Desk.
  • Plans and prepares workshops associated with the use of computer equipment and software.
  • Schedules activities of computer support staff and trains new staff and student workers assigned to the Information Technology lab.
  • Participates in departmental meetings, in-service training and other activities as required; attends conferences, seminars and professional meetings as designated.
  • Keeps current and recommends new strategies on digital trends.
  • Performs other related duties as required for the efficient operations of the department.

  
  

  Required Education : Associate or Technical degree in Technology.

  Preferred Education : Bachelor’s degree in related field is preferred.

  
  

  Required Experience :

  • With Associate :
    • Four (4) years of experience.
  • With Bachelors :
    • Two (2) year of experience.

    
    

    **Related experience includes: Progressively responsible work experience in continuous computer technical support activities.

    
    

    Preferred License/Certification : ComptTIA A+; IT Infrastructure Library (ITIL); Cisco CCNA certification or license.

    
    

    Knowledge, Skills, and Abilities:

    • Knowledge of currently recognized principles, techniques, and methodologies used to support computers, software and related equipment.
    • Knowledge in the following areas: VMware, Microsoft OS servers, Active Directory, management network infrastructure, data storage, backup systems.
    • Through knowledge of network transmission methods and network communication protocols.
    • Working knowledge of current office practices and procedures in the use of computer and software systems and supporting equipment.
    • Skilled at troubleshooting of hardware and software.
    • Ability to write and maintain Technical documentation and procedures.
    • Ability to perform system administration and management duties for both physical and virtual systems.
    • Ability to diagnose and resolve technical problems independently and in a team.
    • Ability to establish and maintain effective working relationships with students, colleagues, community representatives, and the general public.
    • Ability to communicate effectively on sensitive issues through both oral and written means and to establish effective working relationships with administrators and staff.
    • Ability to schedule work and keep accurate records.
    • Ability to translate necessary technical information into instructions usable by non-technical people.
    • Ability to establish, collaborate and maintain effective work relationships with staff and public.
    • Ability to work with culturally diverse employee populations.
    • Ability to lift and move computer equipment weighing up to approximately 50 pounds.

    
    

    Physical Demands:

    • Ability to lift up to 50 lbs., carry, and push up to 20 lbs. and ability pull up to 50 lbs.
    • Ability to climb stairs and a ladder and maintain balance.
    • Ability to stoop, kneel, crouch, reach, hear and speak.
    • Sitting/Standing/Walking: 50% of time spent sitting, 25% of time standing, and 25% of time walking.
    
    Start Date:
    This position supports the Division of Information Technology and is s available immediately
    
    Hours and Location:
    This is a full-time, 40 hours per work week position and will be based out of the Milwaukee Downtown. Hours are Monday through Friday from 9:00 a.m. - 6:00 p.m.
    
    Salary:
    Salary is listed to the midpoint of the salary range and is based on the 2023/2024 rates and are determined by years of experience credit and internal salary equity.
    
    Application Materials:
    Along with your completed applications it is optional, but not required, to upload supporting documents such as resume, cover letter and proof of education (transcript, copy of diploma/degree etc.). Education will be formally verified prior to offer.
    
    Interviews:
    Selected qualified candidates will be invited to interview via Spark Hire (one-way, recorded, video interview) for this position on a date to be determined. Candidates who are selected after the first interview will be invited to a second round interview.
    
    

    EEO/AA

    Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.

    Milwaukee Area Technical College is an Equal Opportunity/Access Educator/Employer operating under an Affirmative Action Plan. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email j obs@matc.edu . Women, veterans, and minorities are encouraged to apply.

• About the company

  With 170+ career-centered programs, Milwaukee Area Technical College is your smart choice for personal and professional success.

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