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Job Description
- Req#: 49246963
- Provides second-tier support to end-users for PC, server, mainframe applications, and hardware.
- Handles problems that the first-tier help desk support is unable to resolve.
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Maintains currency and high level of technical skill in field of expertise.
- AA/AS degree from an accredited college in a related discipline and 3 years of applicable experience, or equivalent experience/combined education
- Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
- Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
- Interim Secret Clearance required prior to start; US Citizenship required.
- Experience supporting Windows 10, and MS Office 2013
- Experience using Remedy or a similar ticketing system.
- Strong analytical and follow through skills.
- Strong verbal and written communications skills.
- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
- Ability to work well independently on defined tasks.
- Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
- Prior USACE/ACE-IT experience
- Experience working in a DoD environment
- Experience supporting Office 365
Description
SAIC is currently hiring a Senior Computer User Support Specialist to help support the US Army Corps of Engineers RITS Program in Mobile, AL.
**Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.
Job Duties:
Qualifications
Required Education and Experience:
Required Certifications:
Required Security Clearance:
Required Experience and Skills:
Desired Requirements:
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.About the company
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and IT markets.
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