• Job Description

  Req#: 4702306
  
  
  We will be accepting online applications from Friday, December 27, 2024, 8:00 AM (PT) until Friday, January 10, 2025, before 5:00 PM (PT).
  
  We welcome applications from everyone.
  _____________________________________________________________________
  Why work for us?
  With more than 10 million residents, Los Angeles County is the most populous county in the nation! We are the largest employer in Southern California, with over 116,000 employees in more than 38 Departments providing vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.
  
  We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. The County has over 2,300 different job descriptions, offering a lifetime of opportunities and careers! We offer one of the strongest public-sector benefits packages in the country. Join us and discover a rich selection of health care options, robust retirement plans and the flexibility to work, relax and rejuvenate as you reach your fullest personal and professional potential.
  
  Please visit us here to learn more about our benefits: https://hr.lacounty.gov/benefits/
  
  We are searching for a team member who is:
  • Highly motivated and enjoys assisting dedicated engineers pushing forward Information Technology in the public sector for the purpose of improving the services we deliver to our residents.
  • Diligent in performing information systems tasks needed to keep our services and organization running, and willing and able to provide solutions to common user or system related issues.
  Work in conjunction with professional IT engineers to ensure that our organization's efforts for community improvement continues uninterrupted by:
  
  
  • Providing support to systems customers and/or departmental staff for a variety of IT-related issues including the identifying, tracking, documenting, researching, and resolving of basic problem calls.
  • Serving as a liaison between field staff and centralized IT staff by addressing inquiries, providing instructions and furnishing written materials, forms, and policies and procedures related to departmental and County IT systems.
  • Responding to reported desktop related connectivity problems such as issuing or resetting customer passwords.
  • Supporting IT professionals by performing routine systems testing, including validating user manuals, procedures, and other instructional materials.
  • Assisting in documenting Help Desk calls that require higher level research and investigation.
  • Extracting and summarizing report data; compiling statistics, analyzing data, and preparing reports for management.
  • Coordinating IT training scheduling for departmental staff as needed.
  • Assisting in IT technical training of departmental users as needed.
  • Acting as lead to Information Technology Aides and other clerical personnel as needed.
  • Assisting in the installation, configuration, maintenance and troubleshooting of IT devices including personal computers, video display terminals, printers, cabling and other hardware as needed.
  For more information, click here to view the classification specification: Senior Information Technology Aide
  
  Requirements to Qualify
  One (1) year of experience, within the last five (5) years, providing assistance to professional information technology staff - AND - providing routine customer information systems related tasks in a centralized IT organization.*
  
  *A unit or department that provides comprehensive IT services such as analysis, design, acquisition, development, implementation, maintenance, and/or support of information systems, under the direction of the organization’s Chief IT official.
  
  Acceptable Los Angeles County classes include, but may not be limited to: Veteran Intern, Information Technology Support; Computer System Operator; Computer Operator Specialist; or Computer Systems Scheduler II.
  
  Endorsement of county qualifications
  If you performed work that differs from the duties described in your class specification and you believe qualifies you for this opportunity, please describe the out-of-class duties in detail in the Work Experience and Supplemental Questions sections of their application. We also encourage you to submit any supporting documentation such as out of class/additional responsibility bonuses, verification of experience documents, and performance evaluations in order to assist our review of your qualifications.
  
  License
  A valid California Class C Driver License or the ability to use an alternative method of transportation when needed to carry out job-related essential functions.
  
  Physical class
  2 - Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
  We will review applications to determine who meets the requirements. Applicants who meet the requirement will be invited to take part in our assessment process.
  
  
  Examination content
  Consists of TWO (2) multiple choice and/or simulation assessment parts:
  
  Part I - weighted 80% and covers:
  
  • General Problem Solving Skills
  • Service Orientation
  • Issue Resolution
  • Attentiveness
  • Navigation
  • Accurate Typing
  • Achievement
  • Learning Potential
  Part II - weighted 20% and covers Knowledge of Information Technology Service Desk Skills (Troubleshooting, Start-Up Problems, Optimization, Network, etc.).
  
  Candidates must achieve a passing score of 70% or higher on Part I in order to have Part II scored and calculated.
  
  We do not allow review of this exam under Civil Service Rule 7.19.
  
  Transfer of scores
  If you recently took identical components for other exams, the test responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.
  
  Test preparation
  We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary.
  
  • Online practice tests are available at https://www.shldirect.com/en-us/practice-tests.
  • Various information can be found on our website at https://hr.lacounty.gov/job-search-toolkit/. The section dedicated to test preparation is Employment Test Assistance.
  Eligibility and Vacancy Information
  Candidates who passed the assessment are placed on a list in the order of their score group for a period of six (6) months. We will use this list to fill vacancies as they occur.
  
  Veteran's Credit
  If you are a veteran, you may be eligible for veteran’s credit, which is an additional 10% of the total points added to a passing score. We will need a copy of your form DD214 to review, so please include that with your application or email it to the exam analyst at KTy@hr.lacounty.gov within 7 calendar days from the last date of application filing.
  
  APPLICATION AND FILING INFORMATION
  We only accept applications filed online and received BEFORE 5:00 p.m., PT, on the last day of filing. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the Apply green button at the top right of this posting. This website can also be used to get application status updates.
  
  New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to govermentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.
  
  Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.
  
  We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.
  
  We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.
  
  • k ty@hr.lacounty.gov
  • info@governmentjobs.com
  • talentcentral@shl.com
  • noreply@proctoru.com
  • donot-reply@amcatmail.com
  Federal law requires that all employed persons have a Social Security Number, so include yours when applying.
  
  For those who not have access to a computer or the internet, we provide access to complete an application at public libraries throughout the county.
  
  All applicants must file their application online using their own user ID and password. Using a family member's or friend's login information may erase a candidate's original application record.
  ___________________________________________________________________________
  The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities among race. We support the ARDI Strategic Plan and its goals by improving equality, inclusion, and diversity in recruitment, selection, and employment practices.
  
  Testing accommodation
  If you require an accommodation to fairly compete in any part of the assessment process, contact the Testing Accommodations Coordinator at TestingAccommodations@hr.lacounty.gov. The sooner you contact us, the sooner we can respond and keep you moving through the process.
  
  Teletype Phone: (800) 899-4099 - Alternate: (800) 897-0077
  California Relay Services Phone: (800) 735-2922
  Contact Name: Kelly Ty
  Contact Phone: (213) 441-1995
  Contact Email: KTy@hr.lacounty.gov
  
  Exam number: R2585H-R

• About the company

  Los Angeles County, one of California’s original 27 counties, was established on Feb. 18, 1850. It is one of the nation’s largest counties with 4,084 square miles, and has the largest population of any county in the nation.

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