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Job Description
- Req#: 1787
- High School Diploma
- Excellent communication skills
- Strong commitment to customer service
- Ability to function in a team based environment with the ability to share knowledge and a willingness to learn from other team members.
- Working knowledge of Microsoft Office Applications
- Working knowledge of Windows Operating Systems
- Basic computer hardware troubleshooting and repair
- Entry level experience in the computer repair field
- Printer maintenance and troubleshooting
- Respond to helpdesk tickets
- Image and troubleshoot and Windows and Apple workstations
- Document processes used by Princeton ISD
- Help new users get oriented with the Princeton ISD network
- Perform all other duties assigned.
- Troubleshoot basic connectivity issues (wired / wireless)
- Perform maintenance on Classroom Audio / Visual devices
- Other duties as may be assigned by the Supervisor
- None
- Computer
- Printer
- Several tasks and projects open simultaneously. Maintaining composure under pressure is a necessity at all times. Some after-hour and weekend work required for maintenance, upgrades, and installations. Must be able to lift PC’s and printers.
JOB DESCRIPTION
Job Title: Computer Technician I Wage/Hour Status: Non-Exempt
Reports to: Director of Technology Pay Grade:
Department: Technology Date Revised: 08/09/2016
Primary Purpose: Support of the Princeton ISD Desktop Environment
Provide Princeton ISD with an effective and professional resource for managing helpdesk tickets. Providing support to Princeton ISD Students / Staff to solve technical problems.
Qualifications
Education/Certifications
Special Knowledge/Skills
Experience
Major Responsibilities and Duties
Computer Network – responsible for the day to day operations of the user environment through-out Princeton ISD, working helpdesk tickets which could include the following tasks:
Other Duties
Supervisory Responsibilities
Equipment Used
Working Conditions
Mental Demands/Physical Demands/Environmental Factors
The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.
Approved by: Date:
Prepared by: David Vincent Date: 08/09/2016
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