• Job Description

  Req#: 0036682

  HCA Service Centre, in Prestatyn North Wales is proud to be one of the largest employers in the area. Our offices are conveniently located a 15-minute drive off the A55 or 15-minute walk from Prestatyn train station. Free parking is also available on site.

  This is your opportunity to become a vital part of the UK’s largest private healthcare provider, specialists in complex care.

  Job Title: Concierge Coordinator

  Location: Prestatyn, North Wales

  Employer: HCA Healthcare UK

  Team: Primary Care Contact Centre

  Salary: Competitive with a range of Exceptional Benefits

  Shifts/Pattern or work: 40 Hours per week / Hybrid Working

  Employment package extras: We will look after you with a very attractive salary, private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards. Being part of a large, multisite, and established healthcare group, we can offer career progression, development, and support to grow internally, in addition to funded courses.

  We have an exception role for you, in the position of Concierge Coordinator

  The Impact you will have:

  Our Concierge Coordinators are responsible for delivering a five-star service, selling the benefits of HCA International and guiding the patient though a journey spanning from Health Screening up to numerous scans and services throughout HCA facilities. This often involves liaising throughout HCA facilities and departments as to ensure a cohesive and organised patient journey throughout their recommended care.

  Contact with the Patient will involve both inbound and outbound activities alongside email correspondence. The role also includes administrative responsibilities such as using a HCA SharePoint site to support the patient journey.

  In this role you will learn from our leading experts and will contribute to the vital care of our patients, as a valued member of the HCA Group.

  Ideally, we are looking for someone who has;

  • Previous customer service or contact centre experience.
  • Good written and verbal communications skills alongside the ability to build effective Stakeholder relationships.
  • Ability to thrive in a fast-paced environment.
  • Excellent time management
  • Computer literacy
  • Excellent time management

  Additional Information:

  HCA Healthcare UK is the country's largest provider of privately funded care with 800,000 patient interactions every year. From complex and urgent care, to primary care, outpatient and day-case treatment, we provide exceptional care across our network of facilities and key NHS partnerships in London and Manchester.

  We're at the forefront of ground-breaking medicine and our clinical standards are a given, but it's the individual care we to each patient give that means 99% of them recommend HCA UK. Our facilities include The Harley Street Clinic, The Lister Hospital, London Bridge Hospital, The Portland Hospital, The Princess Grace Hospital and The Wellington Hospital. We also run HCA Laboratories and are growing via our expanding joint ventures divisions, including partnering with the NHS.

  Our primary purpose is to provide exceptional care delivered with compassion and kindness, using state-of-the-art technology operated by expert, dedicated teams.

  If you would like to join HCA Healthcare UK and be part of an organisation shaping a healthier tomorrow, we invite you to apply. Our application process is quick and easy, completing a 2-minute questionnaire and upload a cv.

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• About the company

  Welcome to HCA Hospitals careers. We help build your career in private healthcare in London and across the UK, supporting your development at every step.

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