• Job Description

  Req#: FINAL003655

  Join Our Team as a Concierge at Icon at the Rotunda – Baltimore City

  Are you passionate about creating exceptional experiences and providing top-tier service? Icon at the Rotunda, a premier residential community in Baltimore City, is seeking a professional and personable Concierge to join our team!

  In this key role, you’ll be the first point of contact for residents and guests, setting the tone for a warm, welcoming, and supportive environment. We’re looking for someone who thrives both independently and in a team setting, is tech-savvy, and communicates with professionalism and ease.

  Schedule: Monday – Friday, 9:00 AM – 5:00 PM
  Pay Rate: $18 per hour
  Location: Baltimore, MD

  Why Work With Us?

  • Competitive Pay – Based on experience

  • Comprehensive Benefits Package
    Includes Health, Vision & Dental Insurance, 401K, Paid Time Off, Sick Leave, and Rental Discount (for eligible full-time associates living at a WPM-managed property)

  • Career Growth
    Ongoing training and development to support your professional goals

  • Supportive Workplace
    Join a collaborative and dedicated team of industry professionals

  Key Responsibilities

  • Welcome residents and guests, delivering exceptional customer service

  • Engage with residents to quickly understand their needs and ensure satisfaction

  • Manage mail and packages, including sorting and distribution

  • Coordinate parking passes and related documentation

  • Handle phone calls and respond to inquiries; direct calls as needed

  • Track and follow up on maintenance requests to ensure timely resolution

  • Provide occasional support to other team members, including property tours

  What We’re Looking For

  • Intermediate proficiency in Microsoft Word, Excel, and Outlook

  • Strong multitasking and time-management skills

  • Ability to work well both independently and as part of a team

  • Excellent interpersonal and communication skills

  • A proactive, customer-focused mindset

  • Ability to lift 30–50 lbs as needed

  Be the face of Icon at the Rotunda and help us continue to deliver an outstanding living experience for our residents. Apply today and take the next step in your customer service career with WPM Real Estate Management.

  #IND1

  Qualifications

  Education

  Preferred

  High School

  Behaviors

  Preferred

  Team Player : Works well as a member of a group

  Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  WPM Real Estate Management is a full service, premier property management company with apartments and townhomes throughout the Baltimore/DC metro region.

Notice