• Job Description

  Req#: 1466239

  Position: Concierge
  Facility: Bedrock Rehabilitation and Nursing Center at Wedgewood
  Location: Lakeland, FL
  Shift: Full-Time | 11 AM – 7 PM
  Salary: $16 per hour

  Key Responsibilities:

  • Collaborate with the Admissions Department to prepare units for new admissions, ensuring necessary equipment (beds, oxygen, etc.) is available.
  • Prepare rooms for new Residents by verifying previous belongings are removed, terminal cleaning is completed, and ensuring the room is ready with working lights, call bells, and a functioning TV.
  • Assemble welcome baskets with essentials for new Residents.
  • Greet and escort new Residents to their rooms, making them feel welcome.
  • Provide comfort and support to Residents and families; listen to concerns and offer encouragement.
  • Answer call bells, assist Residents when possible, or promptly notify staff to ensure needs are met.
  • Address Resident complaints/concerns through the Grievance Process and ensure follow-ups.
  • Build positive relationships with Residents, families, and staff members.
  • Attend scheduled in-service training, supervisory meetings, and Resident Council meetings.
  • Assist with tours and room changes, especially during off-hours or when admissions staff is unavailable.
  • Complete Concierge follow-up forms within 48 business hours of admission and prior to planned discharges.
  • Email daily progress reports to administrative staff to communicate any trending issues.
  • Coordinate with laundry to retrieve belongings for Residents readmitted from the hospital.
  • Prepare and distribute gift bags for Residents being discharged, including ordering necessary items.
  • Monitor and schedule smoking sessions for Residents.
  • Perform other duties as assigned by the Administrator.

  Qualifications:

  • Minimum of 2 years of experience in a nursing home or long-term care setting.
  • Strong interpersonal and communication skills.
  • Compassionate and proactive approach to Resident care.
  • Ability to multitask and manage various responsibilities efficiently.

  Benefits:

  • Generous PTO
  • Medical/Dental
  • Company Perks
  • Employee Recognition Programs
  • Team-Like Atmosphere
  • 1 Personal floating holiday

  Keywords:
  nursing home, long-term care, resident care, concierge, admissions, new residents, customer service, healthcare, senior living, bedrock rehabilitation, nursing facility, patient services, compassion, multi-tasking, resident support, welcome baskets, facility support, employee benefits, team atmosphere

• About the company

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