Hennepin County's Information Technology (IT) Department is seeking two Concierges to support our Staff Computer Support Centers. These positions will work with the IT Enterprise Service Desk to support our customers and will perform administrative work, be the first point of contact for customers, and support the department with handling multiple complex tasks simultaneously.

Location and Hours:
These positions will be located at one or more Staff Computer Support Centers across the county. Training will take place at the Government Center location.

Locations include:

• Brookdale Service Center, 6125 Shingle Creek Parkway, Brooklyn Center, MN 55430
• Government Center, 300 South 6th Street, Minneapolis, MN 55415

• Ridgedale Service Center Staff Computer Support Center, 12601 Ridgedale Drive, Minnetonka, MN 55305

Work hours will be Monday through Friday, 8 a.m. – 4:30 p.m. at the Government Center and Ridgedale Service Center. The Brookdale Service Center will be Monday through Friday, 8:30 a.m. – 5 p.m.

About these position types:
These are full-time, benefit earning positions.

These positions are internally classified as an Office Specialist III.
Click here to view the job classification specification.

In these positions, you will:

• Greet the customers and direct them to the analyst who will assist them with their service; assist the customer with a select number of services or inform the customer that service is delayed due to an appointment back-up within Staff Computer Support Center locations.
• Assist with use of technology equipment within Collaborative Work Centers and other services such as mobile phone set up.
• Manage the pick-up/drop-off of new and old technology equipment from employees; ensure equipment chain of custody remains across Hennepin County employees.
• Conduct opening/closing procedures for Staff Computer Support Center such as turning on floor monitors, unlocking cabinets and computer racks, and ensure locations are tidy and clean.
• Schedule appointments and manage the flow of the appointments for the day/week for Staff Computer Support Center locations.

Need to have:

• One of the following:
  • Two or more years of post-high school education.
  • An approved combination of post-high school education and related office clerical experience to equal at least two years.
  • Two or more years of related office clerical experience.
  • 18 months or more of related office clerical experience and completion of the Office Specialist Pathway Training program.
  • One year or more of related office clerical experience and completion of the Human Services Pathway Training program.
• Ability to stand for long periods of time and lift and stack up to 65 pounds with or without reasonable accommodation.

Nice to have:

• Experience:
  • Working with Microsoft Suite.
  • Providing customer service in person, on the phone, and by email.
  • Performing front desk duties.
  • Handling multiple complex tasks simultaneously.
  About the department:
  Technology is the foundation of our work – and the work of every county employee. The Information Technology department is here to help our employees work smarter, faster and better. It is made up of 9 divisions: Business Solutions, Service Management Office, Architecture, Central Services Administration & Imaging Operations, Enterprise Development, IT Finance & Support Services, Operations, IT Strategic Alignment, and IT Security.
  
  About Hennepin County:
  Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
  
  Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. L earn more at The Bridge (select Guest).
  
  Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
  
  Your future. Made here.
  
  This posting may be used to fill current and future vacancies.
  
  Watch this video for application best practices and tips.
  
  Invitations to interview will be based upon an assessment of education and experience.
  Final candidates will be required to complete a background check.
  
  If you have any questions, please contact:
  Majestanina Vang
  Majestanina.Vang@hennepin.us