• Job Description

  Req#: 58847

  Job Details

  Job Location: Museum Tower- Apartment Community - Charlotte, NC

  Position Type: Full Time

  Salary Range: Undisclosed

  Job Shift: Monday through Friday, Some Weekends

  Job Category: Customer Service

  Description

  We are currently hiring for all shifts : 1st shift, 2nd shift and overnight.

  In addition to our award-winning culture, we offer a comprehensive benefits package focused on career growth, health and wellness, retirement, and family support so you can thrive professionally and personally.

  • Competitive compensation along with various monthly bonus incentives
  • Housing discounts
  • Extensive training programs
  • Health and wellness benefits including medical, free dental, vision, and basic life benefit
  • Paid leave plans via Paid Time Off, Sick Time, holidays and Partner Leave
  • Retirement planning with a 401(k) program and company match
  • Give back days allowing you time away from work to volunteer and pursue personal interests
  • Employee Referral Program
  • Tenure is rewarded so stay in the nest! Your PTO accrual rate will increase, benefit premiums will decrease, 401(k) matches increase, additional give back days are added and you will receive a special gift at each tenure milestone!

  Much of our success relies on our residents experience. This individual will answer questions, assist with directions, transportation and recommend local events and venues. This individual should be able to handle a variety of critical resident and property management needs. In addition, this individual will be responsible for hiring, training, scheduling, covering vacated shifts and overall management of the entire Concierge Team.

  Position Responsibilities:

  • Develop a strong knowledge of the property's facilities and services as well as knowledge of the surrounding community and neighborhood area of interests and entertainment.
  • Provide information about local features such as shopping, dining, and recreational destinations and establishing partnership with business owners on behalf of resident offerings, discounts, and VIP services.
  • Greet residents and their guests by standing and speaking to each individual
  • Monitor persons entering the building and reviewing cameras for disruptive activities, document and report to appropriate entities (Service, Property Management, Local Authorities, etc.)
  • Listen and evaluate residents needs and provide feedback to Property Manager on a regular basis to ascertain any opportunities for improvement of catering to our clients.
  • Dispense mail, deliveries, and packages along with dry cleaning
  • Grant access to dog walkers, housekeeping services, etc. when residents have provided written permission.
  • Post updates and events to the community calendar, portal, etc. throughout the community.
  • Provide towel service for gym and pool when appropriate.
  • Monitor all access points to make sure doors are closed (especially the loading dock area.)
  • Schedule Freight Elevators, Guest Suite and Clubhouse reservations including appropriate paper work and email confirmations.
  • Organize special functions as directed by management
  • Coordinate resident requests for special services with the appropriate department
  • Anticipate customers wants and needs and exceed the expectation of personal attention and professional customer service while still enforcing rules of conduct outlined by the resident handbook and lease agreement.

  Qualifications

  
  

  Minimum Qualifications:

  • High School Diploma or equivalent required, College education preferred
  • Proven experience in a customer service role, preferably in Hospitality field
  • People oriented and strong communication skills
  • Patient and diplomatic with a positive attitude
  • Self-motivated and organized with the ability to multitask
  • Proficient with Microsoft Word, Outlook and Excel
  • Must be able to work 40 hours per week (weekends and holidays)
  • Able to manage conflict resolution with residents and team members

• About the company

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