Overview

It is the primary responsibility of the host position to be friendly and courteous, while greeting, seating, and engaging the guests during their dining experience.

Responsibilities

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
• Always maintain a professional and positive attitude.
• Maintain complete knowledge of the menu offerings.
• Escort guest to their table
• Monitor the seated guests and respond to guest needs.
• Thank guests with genuine appreciation and provide a fond farewell.
• Answer telephone courteously and efficiently
• Speak to guests and co-workers using clear, appropriate, and professional language.
• Anticipate guests service needs, engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• On occasion, move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.
• Maintain cleanliness of work areas throughout the shift
• Notify management of maintenance repair issues
• Assist in entering reservations into LMS
• Complete any additional reasonable requests from management.

Qualifications

• Minimum six (6) months of related experience required.
• Able to work a varied work schedule to include nights, weekends, and holidays.
• Must have excellent communication skills.
• Be flexible and adaptable to change.