Employer Industry: Customer Service

Why Consider this Job Opportunity:
- Salary up to $15.00 per hour
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
- Opportunity for career growth and development within the organization
- Chance to work with a supportive and collaborative team
- Opportunity to learn and work with new technology
- Ability to make a positive impact on customer satisfaction
- Opportunity to work in a fast-paced and changing environment

What to Expect (Job Responsibilities):
- Promptly process and resolve customer inquiries, concerns, and technical questions
- Provide exceptional customer service by actively listening and providing answers in an efficient and professional manner
- Handle difficult customer issues and avoid escalation whenever possible
- Provide insightful advice and support to customers, diagnosing issues and providing resolution with teaching and guidance
- Research and resolve billing or payment issues, ensuring a positive customer experience

What is Required (Qualifications):
- High school diploma required; associate or bachelor's degree preferred
- 1-2 years of experience in training, public relations, sales, marketing, or customer service
- Previous experience supporting customers through phone interaction preferred
- Experience or interest in working with technology preferred
- Experience with customer contact systems required

How to Stand Out (Preferred Qualifications):
- Experience working in the automotive or wireless telecommunications industry
- Ability to learn quickly and eagerness to learn new techniques and skills
- Highly organized, detail-oriented, and able to thrive in a fast-paced, changing environment
- Strong team-building skills and ability to work well within a close team environment
- Focus on process and business improvement

#CustomerService #CareerGrowth #TrainingandDevelopment #PositiveWorkEnvironment #CompetitiveCompensation

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.