Employer Industry: Customer Service

Why Consider this Job Opportunity:
- Pay rate of $15.00 per hour
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement

What to Expect (Job Responsibilities):
- Promptly processes and answers/resolves customer inquiries, concerns or technical questions
- Handle difficult customer issues and avoiding escalation whenever possible
- Provide insightful advice and direct support to customers in need
- Research and resolve billing or payment issues
- Use additional resources and escalation points to find solutions for basic to intermediate level issues

What is Required (Qualifications):
- High school diploma required; associate or bachelor’s degree preferred
- 1-2 years’ experience in training, public relations, sales, marketing, or customer service
- Previous experience supporting customers through phone interaction preferred
- Experience or interest in working with technology is preferred
- Experience with customer contact systems is required

How to Stand Out (Preferred Qualifications):
- Experience working in the automotive or wireless telecommunications industry is an asset
- Highly organized, detail oriented, and able to thrive in a fast-paced, changing environment
- Strong team building skills, to work well within a close team environment
- Focus on Process and Business Improvement

#CustomerService #CareerGrowth #CompetitiveCompensation #TrainingDevelopment #EmployeeBenefits

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