• Job Description

  Req#: 335170

  JOB SUMMARY:

  To assist the sales and customer support departments during customer visits to assure the visit is a successful, rewarding experience while managing and helping facilitate the logistical needs of the business. Welcomes customers, visitors, employees and directs them to the proper contact. The Concierge engages in numerous face-to-face, telephonic and written exchanges throughout the course of their responsibilities. The Concierge is a key liaison-building asset to management and enlightens management of concerns, trends and insight gained through customer interactions.

  JOB RESPONSIBILITIES:

  • Welcomes customers/visitors in a friendly and consistent manner and being the face of Global Parts & Distribution as the first point of contact for them.
  • Provides strong customer coordination to ensure excellent service to all customers/visitors.
  • Ensures customers/visitors sign in, have been vetted through Textron Aviation Security, and issues ‘Escort Required’ visitor badges.
  • Ensures all customers/visitors return ‘Escort Required’ visitor badges.
  • Ensures lobby is clean, organized, and presentable.
  • Follows proper phone procedures and etiquette, no cold transfers
  • Receives and sorts daily mail and notifies respective employees of mail and packages.
  • Processes and reconciles vendor invoices and check requisitions in a timely manner.
  • Processes maintenance requests in a timely manner and follow up on requests as needed.
  • Processes and submits leadership’s expense reports, as required.
  • Orders name and title plates for employees.
  • Maintains and issues desk keys to employees.
  • Maintains inventory of office supplies and replenishes as needed.
  • Coordinates tours with respective departments/managers.
  • Maintains and uploads material to Four Winds Interactive (FWI) on company TVs.
  • Oversees utilization of company van.
  • Processes requests and reviews retention list for long-term storage (Iron Mountain).

  EDUCATION:

  • High school diploma or equivalent.

  EXPERIENCE:

  • Minimum 1 year customer service or relative administrative experience required .

  QUALIFICATIONS:

  • Proficient in use of standard office equipment and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).
  • Experience with multiline telephone
  • Excellent communication skills – verbal and written.
  • Professional demeanor and ability to accept instructions and directions.
  • Customer relations and interpersonal skills.

• About the company

  Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell, Cessna, Beechcraft, Hawker, Jacobsen, Kautex, Lycoming, E-Z-GO, Arctic Cat, Textron Systems, and TRU Simulation + Training.

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