• Job Description

  Req#: 333204000018465100

  Position: Concierge
  

  Department: Rooms Division
  

  Reports: Chef Concierge
  

  Updated: August 2023
  

  
  

  To be successful in this position, the ideal candidate must meet the following criteria.
  

  In addition to the Service Standards for All Employees
  

  
  

  Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)
  

  · In-depth understanding of essential hospitality standards and company policies.
  

  · Proven skill in developing relations with guests, vendors, and internal departments.
  

  · Time management and resource management.
  

  · Responsible for booking restaurants, activities, babysitting. i.e., systems used Opera, RA and Knowcross.
  

  · Assisting guests with booking flights, transportation, and Amtrak train.
  

  · Ability to project a professional and knowledgeable demeanor.
  

  · Strong organizational, communication and verbal skills
  

  · Ability to provide professional communication in all environments.
  

  · Stay poised and professional under all circumstances; remain polite, courteous, and helpful.
  

  · Learn to evaluate guests by their preferences.
  

  
  

  Normal Working Hours: (Shift, days)
  

  · Shifts vary daily, days off may not be together, expected to work holidays.
  

  
  

  Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)
  

  · Prior hotel experience preferred.
  

  · Public/Guest contact position
  

  
  

  Educational Requirements:
  

  · High School Diploma or G.E.D. required.
  

  · Associate or bachelor’s degree preferred.
  

  
  

  Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)
  

  · Strong communication skills both verbal and written.
  

  · Strong phone etiquette
  

  
  

  Technical Requirements:
  

  · Strong computer skills
  

  
  

  Hourly position with possible gratuities.
  

  
  

  
  

  
  

• About the company

  Since 1778, visitors have traveled to this part of the state to "take the waters" of the area.

Notice