Overview

The Conference Planning Manager is responsible for coordinating and executing all aspects of function planning necessary to ensure client satisfaction; this includes but is not limited to recreation arrangements, meeting set up, meal functions, room reservations and group billing. He/she is expected to exceed budgeted revenues while maintaining budgeted payroll and food & beverage expenses. The Conference Planning Manager is also responsible for acting as a liaison between client and operation departments to ensure a successful meeting and to generate repeat business.

Responsibilities

• Respond to guest complaints in a timely manner.
• Re-solicit past local accounts and generate new business.
• Oversee all department operations and employee performance to ensure client satisfaction.
• Meet and greet in-house guests upon arrival, review schedule of events.
• Introduce guests to appropriate staff members.
• Handle inquiry calls, outside sales calls and follow through to completion of function (s).
• Maintain pricing integrity and propose upscale menus for all groups.
• Know relevant policies – menu & pricing, food handling, lost and found, cancellation, service charge, guarantee payment, shipping/receiving, etc.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Respond to requests by Meeting Planners immediately.
• Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars and engineering.

Qualifications

• At least 4 years of progressive experience in a hotel or related field; or a 2-year college degree and at least 3 years of related experience; or a 4-year college degree and 2 or more years of related experience.
• Must be proficient in Windows, Company approved spreadsheets and word procession.
• Flexible and long hours sometimes required.

• At least 4 years of progressive experience in a hotel or related field; or a 2-year college degree and at least 3 years of related experience; or a 4-year college degree and 2 or more years of related experience.
• Must be proficient in Windows, Company approved spreadsheets and word procession.
• Flexible and long hours sometimes required.

• Respond to guest complaints in a timely manner.
• Re-solicit past local accounts and generate new business.
• Oversee all department operations and employee performance to ensure client satisfaction.
• Meet and greet in-house guests upon arrival, review schedule of events.
• Introduce guests to appropriate staff members.
• Handle inquiry calls, outside sales calls and follow through to completion of function (s).
• Maintain pricing integrity and propose upscale menus for all groups.
• Know relevant policies – menu & pricing, food handling, lost and found, cancellation, service charge, guarantee payment, shipping/receiving, etc.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Respond to requests by Meeting Planners immediately.
• Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars and engineering.