• Job Description

  Req#: JPC - 10182831

  Role Name: Connectivity & Network Engineer_L3
  Location: / Onsite - 202 N Westshore Blvd STE 500, Tampa, FL 33607

  Duration: 6+ Months
  
  JOB DESCRIPTION:
  We are seeking a hands-on Network Operations Lead who will play a dual role — serving as the onsite network support engineer while also managing a remote network support team. This position requires 40 hours onsite weekly, providing direct support for network infrastructure and ensuring operational excellence across both onsite and remote environments.
  The ideal candidate will have strong technical expertise, leadership skills, and a proactive approach to problem-solving. You will handle all onsite network troubleshooting and support, while also driving performance, training, and accountability within your remote team.
  
  Key Responsibilities:
  Onsite Support Responsibilities (40 hours/week):
  • Troubleshoot and support all onsite network infrastructure issues.
  • Maintain and support Cisco switches, Meraki Wireless Access Points (WAPs), structured data cabling, Webex video conferencing systems, and VoIP telephony systems.
  • Serve as the primary onsite point of contact for all network-related support tasks.
  • Manage the full lifecycle of network hardware RMAs, including configuring emergency replacements, integrate with vendor support, tracking and documentation.

  Remote Team Management:
  • Lead a distributed network operations support team.
  • Foster a high-performance culture with a strong sense of urgency and ownership.
  • Provide coaching, mentorship, and training to support team growth and skill development.

  General Network Operations Duties:
  • Oversee network monitoring, maintenance, and incident response.
  • Perform root cause analysis of recurring network problems and implement long-term solutions.
  • Ensure network security policies and protocols are consistently enforced.
  • Develop and maintain operational procedures and documentation.
  • Plan and execute network performance improvements, upgrades, and scalability projects.
  • Collaborate with IT, Security, and Support teams to support broader initiatives.
  • Prepare and deliver regular reports on network health, incident trends, and team performance.
  
  Qualifications:
  
  Education & Experience:
  • Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or equivalent work experience.
  • Minimum 8 years of experience in network operations, with at least 2+ years managing teams.
  • Strong hands-on experience with:
  • Cisco switching and routing
  • Meraki networking platforms
  • VoIP systems and conferencing tools like Cisco Webex & Microsoft Teams
  • Data cabling standards and structured cabling troubleshooting

  Skills & Competencies:
  • Advanced troubleshooting and problem-solving skills.
  • Proven ability to lead and motivate technical teams.
  • Excellent communication skills — clear and concise for both technical and non-technical audiences.
  • Strong organizational skills for managing RMAs, SLAs, and documentation.
  • Working knowledge of network diagnostic tools (e.g., SolarWinds).
  • Experience with network protocols (TCP/IP, DHCP, DNS, VLANs, BGP, OSPF).
  • Experience with SD-WAN and hybrid network environments is a plus.
  • Familiarity with network security practices (firewalls, VPNs, IDS/IPS).

  Preferred Certifications:
  • Cisco Certified Network Professional (CCNP) or higher.
  • Certified Information Systems Security Professional (CISSP).
  • Other relevant network and infrastructure certifications.
  
  Why This Role Matters:
  • You’ll be the critical onsite network expert ensuring smooth daily operations while empowering a remote team to meet performance goals.
  • Your direct support will reduce downtime, improve user experience, and ensure robust infrastructure.
  • You’ll help build a culture of accountability and high standards across the entire support organization.

  Thanks & Regards,

  Sravan Chenna Ganga

  Sr. Talent Acquisition

  United Software Group Inc.

  Phone: 614-588-8594 / 614-495-9222 Ext: 338

  Fax: 1-866-764-1148
  www.usgrpinc.com || Email: sravan.kcg@usgrpinc.com

  www.linkedin.com/in/sravan-kumar-chenna-74843bb8/

• About the company

  United Software Group, Inc. (USG) is a Global Information Technology Consulting Company established in the year 2002 with its Headquarters in Columbus-Ohio, USA. USG is operating a business in 6 countries USA, Mexico, Canada, UK, Ireland and India. USG is a Minority Owned Enterprise (MBE) offering IT consulting, Talent Management and Staff Augmentation Solutions to its Clients. USG is recognized by INC5000 as Americas Fastest-Growing Private Companies and is honored with A+ rating by BBB as a mark of a trustworthy customer-oriented organization. USG’s services are based on requirements specified by operational business users from different industries such as Banking & Financial, Consumer Good and Distribution, Telecommunication, Insurance, Engineering, Healthcare, Life Sciences, Retail, Manufacturing and Automotive.

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