• Job Description

  Req#: R1142735

  Job Description:

  Consultant Engagement Manager – Fixed Term

  Cromwell Hospital / High Street Kensington Office

  Fixed Term 6 months

  Salary circa £49K - £55K depending on experience

  Full time 37.5 hours per week

  Cromwell Hospital

  Located in the heart of Kensington, Cromwell Hospital is an international hospital committed to providing the highest quality healthcare for our patients. We are the preferred health care provider for leading consultants, complex patients, international and local patients alike. We deliver an unparalleled patient experience, tailored to cultural needs and are continuously improving best practice.

  The role

  You’ll be key to developing consultant relationships and loyalty, delivering an exceptional customer service package to forge and enhance relationships between the hospital and medical professionals and streamline communications.

  You’ll be instrumental in strengthening Cromwell Hospital’s brand and reputation to attract high value consultants whilst ensuring all incumbent consultants are highly engaged.

  How you’ll help us make health happen

  • Deputise for the Head of Consultant Engagement and lead the day-to-day aspects of consultant engagement
  • Work closely with the Head of Consultant Engagement to analyse revenue and activity data reports to identify trends with consultants’ private practice and opportunities to intervene
  • Prepare the deck and chair a monthly meeting, ensuring a complete quorate and staff engagement.
  • Maintain a strong and proactive communicative network between Cromwell Hospital and consultants.
  • Work closely with Medical Directors’ Office to facilitate a smooth application for practice privileges.
  • Oversee a high quality and robust onboarding programme for all new consultants, including undertaking in-person inductions and introductions to key hospital staff.
  • Develop and maintain strong relationships with operational teams to quickly identify and rectify any issues which may impact consultants and their patients.
  • Be accountable for reporting and submitting multiple KPIs to measure the success of the consultant strategy.
  • Design and lead an active programme of networking and social events for consultants throughout the year.
  • Liaise with Bupa Insurance to ensure our consultants are fee assured, plan approved and fully understand Bupa finder benefits.
  • Create consultant-to-consultant connectivity and discuss how to increase cases to the hospital with cross-functioning working and referrals.
  • Work closely with primary care and self-pay team to ensure internal referrals and self-pay work is strategically directed to reduce any leakage.
  • Maintain a strong onsite hospital presence to include daily walkabouts and scheduled meetings with consultants
  • Drive the annual Consultant satisfaction survey and associated key deliverables
  • Attend external events as a Cromwell Hospital representative to increase the presence of the hospital and provide service updates.

  What’s needed for this role

  • Impressive, relevant experience in a hospital environment - ideally private healthcare.
  • Solid understanding of independent practice including developments, challenges and opportunities in the current climate.
  • Evidence of strong management experience
  • Effective, engaging communication at all levels
  • A flexible, collaborative team player able to work autonomously and take responsibility for your work
  • Brilliant relationship-building and stakeholder management skills
  • Able to demonstrate good attention to detail while meeting multiple project deadlines
  • Confident in compiling and delivering presentations to a number of key stakeholders

  Benefits

  Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

  Joining Bupa in this role you will receive the following benefits and more:

  • 25 days holiday, increasing through length of service, with option to buy or sell

  • Bupa health insurance as a benefit in kind

  • An enhanced pension plan and life insurance

  • Annual performance-based bonus

  • Onsite gyms or local discounts where no onsite gym available

  • Various other benefits and online discounts

  Why Bupa?

  We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

  We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

  As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

  Time Type:

  Full time

• About the company

  Bupa's origins and global headquarters are in the United Kingdom.

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