Do you have a passion for Consumer Insights and want an opportunity to build your experience in the food industry and strengthen cross-functional partnerships? Come join our team as a Consumer Affairs Specialist (12 Month Contract) where you will engage with cross functional members on a regular basis. In this role, you will support our consumer affairs team, solve problems associated with consumer complaints, help support the launch of new innovations, and have the opportunity for continual education and training. With your self-starter, go-getter, consumer focused, team-player work ethic, we’re positive you’ll fit right in.

At Kellanova Canada, we love our people and they love our culture and the opportunities that come with being a part of Kellanova. Come explore the endless opportunities in an environment where we support you and your professional success. As we grow together, we win together. Our success has always been driven by the skills and ideas of our talented and diverse team members. We value work/life balance, diversity & inclusion, and of course, great food! What’s not to love? Now is the time to achieve more and to take your career further with Kellanova. Come join us at Kellanova Canada!

A Taste of What You’ll Be Doing

• Consumer & Quality Reporting – You will utilize data from the Consumer Affairs contact center to analyze trends and initiate business reports to support the Marketing department. Ad-hoc and quality complaint reporting will ensure issue identification and ongoing quality improvements. You will ensure the integrity of data and provide feedback to our consumer response team when needed. Time to dig into the details!
• Systems Maintenance – Compliance please! You will ensure accurate information is available to our contact center with regular updates to the system
• Innovation, Promotion, and Project Management – Time to flex your agility! You will prepare innovation and promotion materials for sales and consumer affairs. This includes training our consumer response team to ensure a strong understanding of our products and accuracy in our responses. You will work cross-functionally, responding to ad hoc requests as needed.
• Product Liability & Lab Samples – You will manage the consumer sample retrieval, documentation and lab analysis processes ensuring timely responses to consumers. You will determine how to handle and respond to routine product liability claims, partnering with internal resources and external agencies to help resolve claims.
• Consumer Fulfillment & Response – You will help exceed our consumers expectations by working with internal resources to draft responses to non- routine consumer contacts.

Your Recipe for Success

• Bachelor’s Degree or Diploma in Marketing, Communications, Food Science, or Nutrition, with 1-2 years relevant experience.
• Must be able to work onsite 2 – 3 days a week.
• Must be able to function effectively as a cross-functional team member, planner, problem solver, communicator and project manager.
• Creative problem solving and ability to complete root cause analysis in complex situations.
• Strong analytical, organizational and time management skills.
• Strong working knowledge of PC applications including MS Office (including Outlook, Excel, Word & PowerPoint).
• Strong communicator, with exceptional verbal and written communication skills; bilingual (English/French) is an asset.

What’s Next

After you apply, your application will be reviewed by a real recruiter – not a bot. This means it could take us a little while to get back with you so watch your inbox for updates. In the meantime, visit our How We Hire page to get insights into our hiring process and how to best prepare for a Kellanova interview.

If we can help you with a reasonable accommodation throughout the application or hiring process, please email USA.Recruitment@Kellanova.com .

This role takes part in Locate for Your Day , Kellanova’s hybrid way of working that empowers office-based employees to, in partnership with their managers, find a balance between working from home and the office.

About Kellanova

Kellanova is a leading company in global snacking, international cereal and noodles, plant-based foods, and North America frozen breakfast, and a portfolio of iconic, world-class brands, including Pringles, Cheez-It, Pop-Tarts, Kellogg’s Rice Krispies Treats, MorningStar Farms, Incogmeato, Gardenburger, Nutri-Grain, RXBAR, and Eggo. We also steward a suite of beloved international cereal brands, including Kellogg’s, Frosties, Zucaritas, Special K, Krave, Miel Pops, Coco Pops, and Crunchy Nut, among others.

At Kellanova, we are committed to Equity, Diversity, and Inclusion (ED&I), uplifting each other and embracing our differences to achieve our common goals. Our focus on ED&I enables us to build a culture where all employees are inspired to share their passion, talents, ideas, and can bring their authentic selves to work. Learn more here .

We’re proud to offer industry competitive Total Health benefits (Physical, Financial, Emotional, and Social) that vary depending on region and type of role. Be sure to ask your recruiter for more information!

The Finer Print

Kellanova Company is an Equal Opportunity Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. Accommodation is available upon request for applicants.

#LI-Hybrid

Ready to Taste the Future of Food?

-Kellanova Recruitment