• Job Description

  Req#: 24025697

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  Job Description:
  Create competitive performance plans to achieve and exceed market objectives. Provide timely feedback to Market Manager on Client Experience and Market strategy opportunities. Analyze and share trends to identify opportunities to deepen client relationships. Improve workforce effectiveness and productivity by applying talent analytics to hiring, resource planning, performance management, and top talent retention. Support focused client relationship care training to improve banker and specialist performance with effective, professional representation of brand and offerings. Gather associate feedback and customer insights on messages, offers, merchandising, and collateral to improve awareness of offerings and elevate the client experience.

  Responsibilities:

  • Works within our Risk Framework, to provide leaders and teams with tools and resources to effectively deliver and lead, coach and manage an effective client engagement experience.
  • Proactively identifies and acts on emerging issues/opportunities to improve client/associate experience, engaging requisite partners and leveraging data and available information.
  • Collaborates with key partners across the business on programs/initiatives, taking lead in defining process and enablement requirements, current capability, and readiness requirements to effectively engage with clients and deliver.
  • Develops effective and measurable execution plans including monitoring effectiveness and quickly responding to gaps/opportunities.
  • Maintains close alignment and partnership with Financial Center Performance Management, Divisional and FC specialist teams, supports execution and sustainment of client management and engagement practices.
  • Demonstrates critical thinking and leverages findings and data to make informed decisions/recommendations.

  Required Qualifications:

  • 5+ years of program and project management experience
  • 5+ years experience in relatable and effective execution program design
  • Demonstrated ability to proactively identify opportunities and resulting programs to improve performance as part of a fast moving, execution oriented organization
  • Demonstrated ability to collaborate effectively across multiple stakeholders
  • Business acumen (Consumer Banking) with proven ability to leverage expertise with credibility and impact
  • Proven ability to turn complex ideas into well-structured execution programs
  • Excellent relationship management skills to build and maintain credibility and influence with internal teammates and stakeholders
  • Proven ability to remain productive in evolving situations
  • Strong decision making skills with a straight-forward and proactive communication style
  • Ability to aggregate multiple sources of information to communicate quickly, succinctly and effectively
  • Proficiency with Microsoft Office (Outlook, PowerPoint, Excel, Word)

  Desired Qualifications:

  • Experience in Lending
  • Strong analytical skills
  • Influence and collaboration skills
  • Excellent communication skills including creating impactful presentations

  Skills:

  • Coaching
  • Customer and Client Focus
  • Leadership Development
  • Risk Management
  • Talent Development
  • Business Operations Management
  • Customer Service Management
  • Decision Making
  • Executive Presence
  • Sales Performance Management
  • Critical Thinking
  • Performance Management
  • Process Performance Management
  • Recruiting
  • Result Orientation

  Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

Notice