Start your career with Enterprise! Were hiring immediately.

The Consumer Collections Coordinator pursues balancesowed from individual customers on rentaltransactions. This position may also be called upon to perform account analysis and/or provide additional supportfor the daily activitiesof the department. This position requires collections or customer service experience.

This position is currently working from home. Working hours will be Monday through Friday with flexible start and end times for an 8 hour workday that cover the core hours of 9:00am-3:00pm CST.

This position is located in one of the following states: Arizona, Florida, Georgia, Idaho, Kansas, Michigan, Missouri, Nevada, New Mexico, North Carolina, South Carolina, Ohio, Oklahoma, Tennessee, Utah, Virginia and Texas

We offer a robust Benefits Package including, but not limited to:

• Competitive Compensation - This position offers targeted 1st year annual compensation of $33,800 with an average 40hour work week.
• Paid Time Off, starting with 12 daysoff per year
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

Were a family-owned, world-class portfolio of brands and leading provider of mobility solutions worldwide. Founded more than 60 years ago with a commitment to the communities that we serve, we operate a global network with 80,000 dedicated team members across nearly 100 countries, and more than 2.1 million vehicles taking our customers where they want to go. We owe our success to each and every one of our people. That's why we empower everyone on our team with opportunities for growth.

• Review reservations, rentals and credit card authorizations and charges in Odyssey, ECARS, RFS, EH Insight, Report Web, People Soft, OnBase andRenter Maintenance to determine validity and/or discrepancies of rentalcharges.
• Make and take daily inbound/outbound customer calls via phone or email to resolve balances owed; escalate disputed balances and other issues to the service or rental station or supervisor.
• Activate/deactivate "Do Not Rent" requests.
• Request letters and policereports for cases of stolen vehicle or identity theft; work with Risk managers and stations regarding warrants on stolen vehicles.
• Work emailsreceived from customers, customerservice and/or other departmentsdaily
• Perform skip traces via Lexis Nexis, Internet and Directory assistance to locate vailid customer address and/or phone numbers.
• Utilize Report Web, EH Insight, OnBase, Odyssey, RFS, ECARS, Slick, IPG-Virtual Terminal, Velocity, ICE-DRU, ICE 2.0 Claim Viewer and Renter Maintenance to verify balances owed
• Research accounts to ensure billing accuracy
• Process payments and CCRIs to resolve DNR balances
• Ensure daily and monthly matrix goals and requirements are met
• Ensure all customer credit card information is secure and free from exposure in all systems and processes
• Seek to improvejob performance through self-assessment, skill development, training and goal setting
• Maintain a regularand reliable level of attendance and punctuality
• Submit RAF's for both credit card payments and small balances write offs
• Research credit card charges
• Prepare and submit People Soft write offs for negotiated account balances when needed
• perform miscellaneousjob-related duties as assigned
• Maintain clear and concise notes in Odyssey, ECARS, RFS, DNR screens in Renter Maintenanceas well as People Soft.
• Stay up to date on all Visa/MasterCard, American Express and Discover credit card acceptance guidelines as well as industry Chargeback rules and regulations
• Stay up to date and be aware of FDCPA-Fair debt collection practicesact.

Equal Opportunity Employer/Disability/Veterans

• Must have 1 year collections and /or customer service experience using a computer on a daily basis required
• 2 years of call center experience preferred
• Intermediate in Excel
• Knowledge of PeopleSoft preferred
• Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week
• Must be willing to accept starting pay of $16.25/hour.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• For flexible or full remote work from home positions, reliable high speed Internet connection and dedicated work space are required.
• Must currently live in one of the following states: Arizona, Florida, Georgia, Idaho, Kansas, Michigan, Missouri, Nevada, New Mexico, North Carolina, South Carolina, Ohio, Oklahoma, Tennessee, Utah, Virginia and Texas

Knowledge/Skills/Abilities-

• Ability to work independently and as a team player
• Excellent telephone manner with strong communication skills
• Strong customer service skills
• Ability to research, determine and negotiate a settlement amount
• Strong customer service skills
• Ability to research, determine and negotiate settlement amounts
• Strong organizational and problem-solving skills with the abilityto set prioritiesto ensure optimum efficiency to meet deadlines and goals
• Detailed oriented and the abilityto set priorities a plus
• Ability to work in a fast paced environment and meet goals, time frames, and deadlines required.