• Job Description

  Req#: 631

  The Consumer Collection Representative is responsible for researching and collecting delinquent accounts for McCarthy, Burgess & Wolff, Inc. (MB&W). This position uses Dialer strategies.

  Essential Job Functions

  • Maintaining a debt collection queue using the support framework designed.
  • Achieving collection goals set by management.
  • Understanding and adhering to client guidelines.
  • Maintaining daily call volumes.
  • Locates and notifies customers of delinquent accounts by mail or telephone to solicit payment.
  • Maintains records of collection and status of accounts.
  • Locates and monitors overdue accounts, using computers and a variety of automated systems.
  • Records information about financial status of customers and status of collection efforts.
  • Confers with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Advises customers of necessary actions and strategies for debt repayment.
  • Persuades customers to pay amounts due on credit accounts, damage claims, or non-payable checks.
  • Traces delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
  • Responsible for researching all debtors assigned.
  • Performs data entry, documentation, and maintenance of customer account(s).
  • Reads, comprehends and adheres to the Fair Debt Collections Practices Act (FDCPA).
  • Reads, comprehends, and adheres to any and all applicable International Organization for Standardization (ISO) policies.

  Knowledge: 6+ months of experience in the Collection Industry or call center/customer service experience.
  Skills/Aptitudes: Organized and detail oriented with the demonstrated ability to focus and research detailed documentation. Internet, Microsoft Outlook capabilities. Minimal collection, appointment setting and/or telemarketing experience.
  Interpersonal Skills: Ability to prioritize conflicting demands, take initiative, work proactively and be resourceful; outstanding interpersonal skills with the ability to work both independently and collaboratively with a diverse set of personalities and a strong client focus; and self-starter with a desire to grow/learn. Proven ability to teach, and interact effectively in difficult situations.

  Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

• About the company

  Founded in 1980 in Ohio, McCarthy Burgess & Wolff is a medium-sized debt collection agency. Headquartered in Cleveland, OH, but they also have locations in Middleburg Heights, OH, and Tulsa. As a medium-sized debt collector, we offer third-party collection services on behalf of a variety of industries.

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