Salary: London £46,000 to £57,400 per annum and National £41,800 to £52,200 – Salary offered will be based on skills and experience

Are you interested in work, which is dynamic, high impact and makes a real difference to people’s lives? Do you want the chance to make a real difference to the 40 million consumers of financial products? If so, we are looking for Supervisors in Consumer Finance and would love to hear from you.

The Department

The Consumer Finance department manages the FCA’s regulatory oversight of a diverse range of firms including, credit cards, motor finance, credit brokers, high-cost credit, mortgage intermediaries, debt managers, credit unions, retail finance and claims management companies.

Our work aims to reduce harm to consumers, and we want borrowers to be treated fairly and be able to get affordable products that meet their needs.

We are currently recruiting for firm supervisors to work in various teams within the department.

What you will be doing

• Review and analyse information and data collected from firms to help assess a firm's business model and identify risks that could cause harm to consumers
• Support our work in suggesting ways to solve problems identified within firms and the wider credit markets
• Draft clear and concise correspondence to firms and internal stakeholders
• Develop constructive working relationships with colleagues and communicate effectively with team members about the progress of tasks
• Ensure internal record management systems are up to date and compliant with our protocols
• Contribute to the continuous improvement of internal processes by suggesting changes that result in better outcomes and efficient use of resources

What you will get from the role

• Work on the front line of the protection of UK customers
• Develop skills and capabilities within a regulated environment, able to assess and quantify risk and develop appropriate strategies to stop the risk happening
• Learn and develop a deep understanding of relevant legislation and how it applies to regulated firms
• Build excellent stakeholder, investigative and project management skills
• Work within a dynamic and innovative team, contributing to wider divisional and FCA wide opportunities

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your needs. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

Core benefits that you will receive as standard are:

• 25 days holiday per year plus bank holidays
• Private healthcare with Bupa
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
• Life assurance of eight times your basic salary
• Income protection

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.

The skills and experience you will have

Minimum

We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, who best meet the minimum criteria for a role.

• Experience of Retail Lending/Consumer Finance and/or general financial services
• Experience of assessing and analysing information
• Experience of presenting your work to others

Essential

• Experience of prioritising your workload, managing your time effectively and using sound judgement to achieve results in a high-pressure environment
• Strong communication skills: you will need to demonstrate an ability to communicate effectively with a diverse audience
• Strong sense of accountability: you should be able to demonstrate that you take ownership of problems and drive forward pragmatic action-based solutions
• Experience of building and managing relationships with stakeholders
• Experience of identifying the business model, financial or regulatory risks posed by firms, the consumer harms which might result from these risks and appropriate tools for mitigation
• An understanding and experience of dealing with issues impacting consumers in vulnerable circumstances
• Experience of the regulatory framework including handbook rules and guidance

About the FCA

The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair, and competitive. We do this to make sure markets work well for individuals, businesses, and the economy as a whole. For more information on what we do, our three-year strategy can be found here.

The FCA's Values & Diversity

Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our Senior Associate role.

Flexible Working

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we won’t judge you for asking.

Multi-location

As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from.

Useful Information

Applications for this role close on 14th June 2024

This role is graded as Associate Level 8 – Regulatory

There are four permanent opportunities available

Got a question?

If you are interested in learning more about the role, please contact:

For external applicants, please contact Aaron Ward on aaron.ward@fca.org.uk

For internal applicants, please contact Kezia Downie on kezia.downie@fca.org.uk

What to expect from our interview process

The assessment process consists of an initial screening call with one our Recruitment Partners. If successful, you will be invited to attend a competency-based interview, which will include a case study.

Your Recruiter will discuss the process in detail with you during screening for the role.

Application support

We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best.

If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible.

Please note that all applications must be submitted through our online portal, applications sent via email will not be accepted.