• Job Description

  Req#: 2274

  Application deadline is 5 days after the date the role was posted.

  Thank you for your interest in Bellco Credit Union! We’re a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial-service ambassadors. You’re a part of something more at Bellco—a place you can be proud of.
  
  

  Consumer Processing Specialist I

  LOCATION: Corporate DIVISION: CMXO

  FUNCTION DESCRIPTION:

  The Consumer Processing Specialist I will collaborate with Consumer Processing staff to support consumer loan requests, ensuring a high level of service and accuracy. This role involves working closely with members, credit union staff, and internal team members. The Consumer Processing Specialist I will be responsible for processing and funding activities, while maintaining exceptional service standards throughout.

  ORGANIZATIONAL RELATIONSHIPS:

  Reports to: Sr Manager of Consumer Operations

  Supervises: NA

  Contacts: All levels of credit union employees and members

  QUALIFICATIONS/REQUIREMENTS:

  Experience:

  • • • Minimum 2 years’ preferably in customer/member service role
      • This should include tracking, meeting deadlines, operational and compliance requirements
      • Basic knowledge of Consumer Lending originations or financial industry experience preferred

  Education: Associates degree in related field or equivalent experience preferred

  Skills:

  • • • Proficiency in Microsoft Office (Word, Excel, Outlook), required
      • Ability to understand and execute tasks within Service Level Agreements (SLAs), required
      • Ability to solve problems and analyze with a high degree of accuracy
      • Effective time management with the ability to prioritize workload based on department requirements and member needs while working in a fast paced, deadline drive environment
      • Ability to work independently while promoting a positive team environment
      • Perform basic mathematical computations; Effectively communicate verbally and in writing, comprehend materials and follow instructions
      • Exercise good judgement/reasoning and resourcefully solve routine problems; Organize and handle multiple tasks and prioritize; Handle confidential/sensitive information; Exhibit excellent customer service skills

  ESSENTIAL FUNCTIONS:

  1. Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments while holding staff accountable to standards.

  2. Review and support all activities associated with Consumer Processing. Includes day-to-day relationships, setting and accomplishing priorities, while maintaining a high level of productivity, and quality standards.

  1. Ensure compliance with regulatory, and Agency requirements including but not limited to SCRA, Fair Credit Legislation, and CFPB.

  1. Ensure accuracy and completion of activities associated with the processing of all consumer loan functions.

  1. Tracking individual productivity and results to maintain and meet established team & department SLAs

  1. Responding to all member inquires and questions while providing excellent member service related to transitions via outbound and inbound calls and email

  7. Responsible for creating solutions and determining when scenarios should be escalated

  1. Report on vendor performance and service standards to management team as necessary.

  1. Regular and punctual attendance.

  Management retains the discretion to add to or change the duties of the position as business need dictates.

  WORKING CONDITIONS:

  Office environment.

  Bellco Credit Union provides a comprehensive benefits package to employees, including: Medical, Dental, Vision, 401 (k) with company match, Supplemental Life Insurance, Paid Vacation, Paid Sick Days, and Paid Holidays.
  
  In addition to base compensation, Bellco Credit Union offers bonuses for the following roles:
  Non-exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for meeting team goals.
  Exempt branch roles may earn quarterly bonuses for production and team goals.
  Exempt non-branch management roles may be eligible for an annual managerial bonus.
  Non-branch non-management roles may be eligible for on-the-spot bonuses for extraordinary performance.
  
  

• About the company

  Offering free checking accounts, auto & home loans, mobile banking services & more! Open an account and view all Bellco Credit Union Colorado bank locations.

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