The Standard
Contact Center Representative (Remote)
This job is now closed
Job Description
- Req#: REQ004289
Employer Industry: Insurance Company
Why consider this job opportunity:
- Competitive salary up to $24.40 an hour
- Incentive plan participation
- Comprehensive benefits including medical, dental, vision, and retirement benefits
- Initial PTO accrual of 164 hours per year
- 11 paid holidays and 2 wellness days per year
- Opportunity for career advancement and growth within the organization
What to Expect (Job Responsibilities):
- Respond to Contact Center inquiries by personalizing and relaying accurate information to members
- Facilitate the member's experience with the company and advance their understanding of product offerings
- Perform research and resolve a variety of member transactions
- Provide technical, procedural, and operational guidance on client service issues
- Collect and analyze information from members to determine eligibility and set up products
What is Required (Qualifications):
- High school diploma or equivalent
- 1-2 years of experience working in a high-volume call center environment
- Ability to type 33wpm
- Ability to navigate through multiple systems to find needed information while talking to customers
- High level of emotional intelligence, empathy, and a desire to help customers
How to Stand Out (Preferred Qualifications):
- None mentioned in the job description
#InsuranceCompany #CustomerService #CareerOpportunity #CompetitivePay #Benefits
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