USCCA

Contact Center Service & Sales Advisor - Onsite, Hybrid, and Remote Options

New

Pay$19.27 - $20.00 / hour
LocationWest Bend/Wisconsin
Employment typeFull-Time

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  • Job Description

      Req#: CONTA001818
      Employer Industry: Firearms and Self-Defense Services

      Why consider this job opportunity:
      - Starting salary up to $20.00/hour, based on experience
      - Eligible for commission on sales
      - 23 Days of Personal Time Off, 8 Company Holidays, plus a paid day of Volunteer Service annually
      - Workplace flexibility with Headquarters, Work-From-Home Remote, and Hybrid options
      - Robust insurance coverage options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD
      - Complimentary membership and store discounts within the organization

      What to Expect (Job Responsibilities):
      - Engage with customers through inbound and outbound calls to resolve inquiries and strengthen member relationships
      - Provide knowledgeable and respectful responses to customer inquiries without relying on scripts
      - Maintain up-to-date knowledge of products, services, and promotions to assist customers effectively
      - Sell new memberships and USCCA products that meet customer needs through a “find needs, fill needs” approach
      - Collaborate with team members to foster a supportive and growth-oriented environment

      What is Required (Qualifications):
      - High School diploma or equivalent required; Associate’s degree or higher preferred
      - Prior experience in a customer service or sales role, particularly in an omni-channel environment
      - Ability to pass and maintain a Producer Property and Casualty License; paid training is provided
      - Strong written and verbal communication skills; able to establish rapport quickly
      - Computer fluency with knowledge of software applications and advanced internet functions

      How to Stand Out (Preferred Qualifications):
      - Experience in self-defense knowledge and training, with familiarity with firearms
      - Previous experience in a fast-paced contact center environment

      #Firearms #CustomerService #CareerOpportunity #RemoteWork #SalesPosition

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      Education, Training And Self-Defense Insurance For Responsible Gun Owners

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