USCCA

Contact Center Service & Sales Advisor - Virginia Residents Only - Fully Remote

New

Pay$19.27 - $20.00 / hour
LocationAlexandria/Virginia
Employment typeFull-Time

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  • Job Description

      Req#: CONTA001814
      Employer Industry: Firearm Safety and Training Services

      Why consider this job opportunity:
      - Starting salary up to $20.00/hour, based on experience
      - Eligible for commission and shift premium based on days and hours worked
      - 23 Days of Personal Time Off, 8 Company Holidays, and a paid day of Volunteer Service annually
      - Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD
      - Complimentary USCCA Elite Membership & Store Discounts
      - Nationally recognized as one of Newsweek’s Top 100 America’s Most Loved Workplaces

      What to Expect (Job Responsibilities):
      - Engage with customers, members, and prospects through digital and voice platforms to resolve issues and strengthen relationships
      - Provide knowledgeable, respectful, and well-thought-out responses to customer inquiries
      - Sell new memberships and USCCA products by identifying and fulfilling customer needs
      - Maintain up-to-date knowledge of products, services, and promotions
      - Collaborate with team members to foster a supportive and growth-oriented environment

      What is Required (Qualifications):
      - High School diploma or equivalent required; Associate’s degree or higher preferred
      - Prior experience in a customer service or sales role, especially in an omni-channel environment
      - Ability to pass and maintain a Producer Property and Casualty License; paid training provided
      - Excellent interpersonal, written, and verbal communication skills
      - Computer fluency with a working knowledge of software applications and advanced internet functions

      How to Stand Out (Preferred Qualifications):
      - Self-defense knowledge and training, familiarity with firearms is preferred but not necessary
      - Demonstrated ability to employ patience, empathy, and strong listening skills in customer interactions

      #FirearmSafety #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

      "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

      Education, Training And Self-Defense Insurance For Responsible Gun Owners

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