Employer Industry: Technology Solutions

Why consider this job opportunity:
- Competitive pay and comprehensive medical benefits
- 401(k) retirement plan
- Opportunity for career advancement and growth within the organization
- Work remotely while adhering to CST hours
- Engage in exciting Cloud technology projects with a focus on Contact Center solutions

What to Expect (Job Responsibilities):
- Design and develop products and features for Cloud Contact Center platforms (NICE CXone)
- Conduct unit testing, code reviews, and resolve bugs identified in the QA process
- Collaborate with other Software Engineers, Project Managers, and team members on various projects
- Mentor and train stakeholders and team members in the use of NICE CXone admin tools
- Work in both test and development production environments

What is Required (Qualifications):
- 2-4 years of IVR and ACD development experience
- 1-3 years of CXone Studio scripting experience
- Experience in CRM integration and omnichannel development
- High School diploma or GED required
- Ability to work independently and mentor others on the Telecom team

How to Stand Out (Preferred Qualifications):
- Certifications such as Core and Core+ Certified | NICE Certified Implementation Engineer (NCIE) and the ACD Administrator certification
- Additional cloud telephony experience with platforms like Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8

#TechnologySolutions #CloudContactCenter #RemoteWork #CareerGrowth #CompetitivePay

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