• Job Description

  Req#: R0016916

  ?Salary: Croydon - Starting salary: £28,544 with potential to increase incrementally subject to performance and experience gained in role to £32,998 per annum

  Maidstone - Starting salary: £27,333 with potential to increase incrementally subject to performance and experience gained in role to £31,578 per annum

  ?Hours: 36 per week

  ?Contract Type: Permanent

  Are you a great listener, love helping people, and enjoy chatting? Join our compassionate and friendly teams as Contact Centre Advisors in Croydon and Maidstone, where you’ll play a vital role in the continued success and growth of our Customer Contact Centre.

  In our dynamic Contact Centre, you’ll be the first point of contact for our customers, facing demanding and challenging calls with confidence. You’ll tackle a variety of customer inquiries, from income collection to housing and tenancy management, repairs, and complaints, providing outstanding inbound and outbound service through traditional telephony, email systems, and innovative multi-channel platforms.

  Bring your great team spirit and understand the powerful impact your work has on both your colleagues and our customers. Be the natural people person with a "can-do" attitude who thrives on performance and positive results and embrace the opportunity to adapt and learn in this rewarding environment.

  ? Why Join Us?

  • Comprehensive training and ongoing support.

  • Career progression opportunities.

  • Friendly, inclusive, and supportive team environment.

  • 25 days holiday, increasing over time, generous pension scheme, annual company bonus scheme, wellbeing day, and life event leave.

  ? Be the person who makes a difference - one call at a time.

  
  ? Apply today and start your journey with a company that puts people first.

  As you can imagine, the full job description includes lots more detail, so please check it out before applying – Contact Centre Advisor.

  Location: You’ll be based at either our Croydon or Maidstone offices. You’ll work full-time from the office for the first 8 weeks, whilst in training and academy. We know that flexibility matters. This role offers a hybrid working model that is in line with business needs. We’ll provide the tools and support you need to succeed wherever you're working.

  Assessment Process: If you’re shortlisted, we’d love to invite you to complete online tests followed by a quick chat with the hiring manager w/c 2nd June! If all goes well and you’re shortlisted again after the call, you’ll be invited to attend a face to face interview w/c 9th June at our Croydon and Maidstone offices.

  Training: Please note that successful applicants will be required to undertake an 8-week training programme, which will take place at our office in Croydon or Maidstone (depending on which location you apply for). The start date will be 21st July. You’ll be required to attend on a full-time basis, Monday to Friday, with no annual leave during this time.

  Closing Date: Tuesday 27th May 2025 at midnight

  At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

  You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

  This vacancy may close without notice.

• About the company

  Clarion Housing Group is the largest housing association in the United Kingdom with 125,000 properties across more than 170 local authorities.

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